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As an energy services and solutions company, we put customers and colleagues at the heart of everything we do, to add value for all.

Through our trusted brands, we deliver innovative energy and services solutions to help solve customers’ needs, supported by around 7,000 engineers and technicians. We are committed to creating a cleaner and greener future.

Our Strategy

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Cost of living crisis

The rapidly rising cost of living poses a major near-term challenge that affects our customers, colleagues and our business.

How we’re responding

• Providing vulnerable customers £50 million in support 
• Helping customers lower their consumption and save on their bills with innovative products in Hive
• Striving to complete the transformation of our business, lowering costs for customers while continuing to provide the energy and services they need
• We are passionate about protecting and rewarding our colleagues with fair pay deals

Cost of living crisis

The rapidly rising cost of living poses a major near-term challenge that affects our customers, colleagues and our business.

How we’re responding

• Providing vulnerable customers £50 million in support 
• Helping customers lower their consumption and save on their bills with innovative products in Hive
• Striving to complete the transformation of our business, lowering costs for customers while continuing to provide the energy and services they need
• We are passionate about protecting and rewarding our colleagues with fair pay deals

Cost of living crisis

The rapidly rising cost of living poses a major near-term challenge that affects our customers, colleagues and our business.

How we’re responding

• Providing vulnerable customers £50 million in support 
• Helping customers lower their consumption and save on their bills with innovative products in Hive
• Striving to complete the transformation of our business, lowering costs for customers while continuing to provide the energy and services they need
• We are passionate about protecting and rewarding our colleagues with fair pay deals

Our Assurance

In 2022, we engaged DNV Business Assurance Services UK Limited (DNV) to provide assurance that selected information within our responsible business disclosure met required international standards.

DNV has provided an unqualified opinion in relation to five key performance indicators for the Annual Report and Accounts 2022, which are outlined in the documents below.

Assurance Statement 2022