We put colleagues and customers at the heart of everything we do, delivering innovative energy and services solutions to help homes, businesses and communities live sustainably, simply and affordably.
Key to this is our talented team of 20,000 colleagues including 7,000 engineers, who serve millions of customers every day through trusted brands like British Gas, Bord Gáis Energy and Centrica Business Solutions
Message from the
Chairman and CEO
“In many ways Centrica’s centrally important role in the energy market has been affirmed over the last 12 months. During times of uncertainty, our size, strength and responsible approach has helped provide stability in a crisis that, despite it being no fault of energy customers, has left many struggling.”
Central to our purpose is providing responsible energy our customers can rely on. At the heart of this is our talented team of 20,000 colleagues, including 7,000 engineers who serve millions of customers every day through trusted brands like British Gas, Bord Gáis Energy and Centrica Business Solutions.
Snapshot of 2022 results
(1) Based on 2011 Census data for working populations, with 30% women, 13% ethnically diverse, 4% disability, 3% LGBTQ+ and 3% ex-service to be achieved by the end of 2022. Senior leaders include colleagues above general management and spans senior leaders, the Centrica Leadership Team and the Board.
Adjusted operating profit
Adjusted basic EPS
Free cash flow from continuing operations
British Gas Energy adjusted operating profit
Adjusted net cash
Full year dividend per share
“Our performance in 2022 demonstrates the benefits of our balanced portfolio and our strong balance sheet. The energy crisis and cost of living pressures have created a challenging environment for customers and communities, but we have been able to provide much needed stability and support”
Chris O'Shea, Group Chief Executive
People & Planet progress in 2022
“2022 has been an extraordinary year for Centrica. I am really proud of what all our colleagues have achieved together to support our customers, each other and our Company throughout the year.”
Jill Shedden MBE, Chief People Officer
Leadership action and disclosure on climate change
Renewable power under management
Improvement in colleague engagement
Energy bill support during the energy crisis
Providing urgent help during the energy crisis
To help customers during the energy crisis, we created the UK’s largest energy support fund. And our support will grow with our commitment to donate 10% of British Gas Energy’s profits for the duration of the energy crisis.
Providing urgent help during the energy crisis
Helping people with their energy bills in the UK
In 2022, the energy market faced unprecedented challenges as the war in Ukraine constricted already tight global energy supplies, causing energy costs to soar. With the duration of the energy crisis unknown, rising energy bills have been a real worry for many. We’ve therefore worked with stakeholders to understand what we can do to help, enabling the Directors to take swift action.
To ensure customers can get in touch more easily, we invested £25 million in customer service with the recruitment of 700 additional UK-based agents, who have guided customers through the crisis with expert advice and support.
And on top of the millions of pounds we already provide in energy bill support, the Directors recognised that more needed to be done. So, we committed £50 million to help people with their energy bills, including through our promise to donate 10% of British Gas Energy’s profit for the duration of the crisis. This enabled us to establish the UK’s largest voluntary customer support package. Of this, £25 million was given to the British Gas Energy Trust to create a dedicated cash support fund for customers and help communities. To reach those who needed it most, we collaborated closely with the Trust by running a marketing campaign urging people not to suffer in silence, volunteered at over 100 Post Office Pop-Ups at over 50 locations to share advice at the heart of communities, and collaborated with charities like StepChange, to help more people access support. The remaining £25 million is administered by British Gas and largely supports prepayment customers and businesses with grants.
At the same time, the Directors alongside specialists in Corporate Affairs and Regulatory Affairs, worked at pace with the UK Government and Ofgem. Parliamentarians were engaged to ensure they were up-to-date with the support available via information leaflets, meetings and drop-in sessions. Together, we also worked on short and longer-term improvements to achieve a more robust and sustainable market for consumers. We suspended all prepayment warrant activity until at least the end of Winter. And we increased volumes of renewable energy, reopened our Rough gas storage site, and worked with Norwegian partners to secure gas supplies sufficient to heat 4.5 million homes, which increases greenhouse gas emissions in the short-term but was vital to boost energy security and reduce costs for consumers. Meanwhile, we continued to manage price volatility through agile hedging policies and effective demand forecasting.
As we balance different stakeholder needs and the transition to net zero, we’re doing whatever we can to help people today and avoid another energy crisis in the future.