We put colleagues and customers at the heart of everything we do, delivering innovative energy and services solutions to help homes, businesses and communities live sustainably, simply and affordably.

Key to this is our talented team of 20,000 colleagues including 7,000 engineers, who serve millions of customers every day through trusted brands like British Gas, Bord Gáis Energy and Centrica Business Solutions

Message from the

Chairman and CEO

Group Overview

Central to our purpose is providing responsible energy our customers can rely on. At the heart of this is our talented team of 20,000 colleagues, including 7,000 engineers who serve millions of customers every day through trusted brands like British Gas, Bord Gáis Energy and Centrica Business Solutions.

Group Overview

COS 2 (Resized, Q6)

Snapshot of 2022 results

(1) Based on 2011 Census data for working populations, with 30% women, 13% ethnically diverse, 4% disability, 3% LGBTQ+ and 3% ex-service to be achieved by the end of 2022. Senior leaders include colleagues above general management and spans senior leaders, the Centrica Leadership Team and the Board.

Adjusted operating profit


2021: £948m


Adjusted basic EPS


2021: 4.1


Free cash flow from continuing operations


2021: £1,174m


British Gas Energy adjusted operating profit


2021: £172m


Adjusted net cash


2021: £680m


Full year dividend per share


2021: -


“Our performance in 2022 demonstrates the benefits of our balanced portfolio and our strong balance sheet. The energy crisis and cost of living pressures have created a challenging environment for customers and communities, but we have been able to provide much needed stability and support”

Chris O'Shea, Group Chief Executive

People & Planet progress in 2022

“2022 has been an extraordinary year for Centrica. I am really proud of what all our colleagues have achieved together to support our customers, each other and our Company throughout the year.”

Jill Shedden MBE, Chief People Officer

CDP ‘A-’

Leadership action and disclosure on climate change


Renewable power under management


Improvement in colleague engagement


Energy bill support during the energy crisis

People and Planet

Creating a more inclusive and sustainable future that supports communities, our planet and each other.

People and Planet

Main Walking Over River Water (1)

Providing urgent help during the energy crisis

To help customers during the energy crisis, we created the UK’s largest energy support fund. And our support will grow with our commitment to donate 10% of British Gas Energy’s profits for the duration of the energy crisis.

Bget Po

Providing urgent help during the energy crisis

Helping people with their energy bills in the UK

In 2022, the energy market faced unprecedented challenges as the war in Ukraine constricted already tight global energy supplies, causing energy costs to soar. With the duration of the energy crisis unknown, rising energy bills have been a real worry for many. We’ve therefore worked with stakeholders to understand what we can do to help, enabling the Directors to take swift action.

To ensure customers can get in touch more easily, we invested £25 million in customer service with the recruitment of 700 additional UK-based agents, who have guided customers through the crisis with expert advice and support.

And on top of the millions of pounds we already provide in energy bill support, the Directors recognised that more needed to be done. So, we committed £50 million to help people with their energy bills, including through our promise to donate 10% of British Gas Energy’s profit for the duration of the crisis. This enabled us to establish the UK’s largest voluntary customer support package. Of this, £25 million was given to the British Gas Energy Trust to create a dedicated cash support fund for customers and help communities. To reach those who needed it most, we collaborated closely with the Trust by running a marketing campaign urging people not to suffer in silence, volunteered at over 100 Post Office Pop-Ups at over 50 locations to share advice at the heart of communities, and collaborated with charities like StepChange, to help more people access support. The remaining £25 million is administered by British Gas and largely supports prepayment customers and businesses with grants.

At the same time, the Directors alongside specialists in Corporate Affairs and Regulatory Affairs, worked at pace with the UK Government and Ofgem. Parliamentarians were engaged to ensure they were up-to-date with the support available via information leaflets, meetings and drop-in sessions. Together, we also worked on short and longer-term improvements to achieve a more robust and sustainable market for consumers. We suspended all prepayment warrant activity until at least the end of Winter. And we increased volumes of renewable energy, reopened our Rough gas storage site, and worked with Norwegian partners to secure gas supplies sufficient to heat 4.5 million homes, which increases greenhouse gas emissions in the short-term but was vital to boost energy security and reduce costs for consumers. Meanwhile, we continued to manage price volatility through agile hedging policies and effective demand forecasting.

As we balance different stakeholder needs and the transition to net zero, we’re doing whatever we can to help people today and avoid another energy crisis in the future.

Bget Po

Annual Report 2022

Our strategy is driven by our Purpose to help customers live sustainably, simply and affordably.

Group Overview
BG Hive EV 11 HIVE 0039 Graded