Our Code

Our Code applies everywhere and every day to everyone who works for us, with us and alongside us.

As the foundation of our Ethics and Compliance Programme, it complements Our Purpose and Our Values and alongside more formal policies and tools, it sets out a clear path to achieving Our Purpose and delivering our strategy.

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Our Commitment-led approach

Our Code sets out six commitments to be achieved for stakeholders and the communities we serve. The commitments form the standards for everyone interacting on our behalf while promoting good conduct across all our businesses, operational processes and technologies.

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How do we define our success?

1. We treat our customers fairly
and develop, market, and sell products and services that meet the changing needs and circumstances of our customers.

2. We operate safely and securely …
by striving to create an incident free workplace and never compromising safety to achieve business targets.

3. We value our people
by taking care of their physical and mental wellbeing while celebrating diversity of thought, background and experience as well as ensuring fair reward and recognition.

4. We conduct our business with integrity
by complying with the laws and regulations of all the countries we operate in, and holding ourselves to the highest ethical standards.

5. We work responsibly with communities and government
by actively engaging and collaborating with communities and policymakers to drive positive change and outcomes.

6. We protect our assets, information and interests
by safeguarding our infrastructure, systems, equipment, and data as well as maintaining the highest standards of confidentiality.

Each year, our people undertake mandatory training on Our Code and are required to make a declaration committing to uphold and abide by it.

If anyone requires advice or wishes to raise a concern on any issue relating to Our Code, our Speak Up process is available to assist. Employees can raise concerns with their line managers, specified contacts within the business or use our Speak Up helpline.

We are committed to protecting those who raise concerns in good faith and do not tolerate any form of retaliation against those who report possible or actual breaches of Our Code.

Our Code

Our Code helps ensure our people and those we work with, do the right thing and act with integrity.

Our Code
Our Code V6

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