Centrica’s focus is on its strengths of energy supply and optimisation, and on services and solutions centred around energy, with an emphasis on helping Consumer and Business customers transition to a lower carbon future. These are areas in which we have strong market positions and distinctive capabilities.
This focus is aligned to three fundamental trends, which are changing the global energy landscape today:
- The energy system is becoming more decentralised as new renewable technologies are deployed on a smaller scale and nearer to the point of use.
- Customers have more choice about how they obtain their energy and the services they want. This means power and influence is shifting to the consumer.
- The digital revolution and technological advancements are accelerating this process, giving customers more control over their energy and services.
Our strategy is founded on an analysis of these trends, sources of growth and the capabilities and efficiency necessary to pursue them profitably.
Our Centrica Consumer division is focused on three strategic pillars:
- Energy Supply
- In-Home Servicing
- Home Solutions
The anchor of our Centrica Consumer division has always been energy supply and in-home installations and servicing. In energy supply we are the largest supplier in the UK residential market, and are in the top three for competitive energy supply in each of our chosen geographies of Texas, the US North East and Canada. In in-home servicing, we are the largest provider of contract energy services and the largest installer of central heating boilers in the UK, with a workforce of 8,000 engineers. We have also diversified our range of propositions, providing on-demand services through our Local Heroes platform while our Home Solutions business has the best-selling smart thermostat in the UK and offers other technologies and energy efficiency solutions for our customers under the Hive brand.
Our Centrica Business division is also focused on three strategic pillars:
- Energy Supply
- Energy Optimisation
- Business Services and Solutions
Centrica Business has significant capabilities in distributed energy technologies, route-to-market services and energy optimisation including demand response. As a result, we can offer business customers a full range of energy solutions – from energy supply, to on-site power generation, to data-driven insight – which today’s businesses and public sector bodies demand. We are the largest energy supplier to SME customers in the UK and the second largest competitive retailer in North America, where we also have significant wholesale and optimisation positions. We also have nearly 24GW of route-to-market capacity under management across the UK, North America and Continental Europe and significant demand response positions.
Under the Centrica Business Solutions brand we use our expertise and a range of solutions to help businesses increase operational efficiency, enhance business resilience, manage costs and reduce CO2 emissions, with a number of case studies available here.
Find out more about our strategy and our 2019 strategy update.