Values and Culture

Our Purpose is to energise a greener, fairer future. 

As we look to deliver net zero for our customers and Centrica, this acts as our 'North Star', guiding us and our 20,000 people, ensuring that we don’t lose our way in an ever-changing world.

This is important because the things we do have a real impact on the lives of our customers. This is both a privilege and a responsibility we take very seriously.

As a company we succeed only when our customers succeed, and for that to happen we need to take the long view and look at the future.

We believe that climate change is the single biggest threat we’re facing today, and that helping deliver net zero is the single most important thing we can do.

Through our various integrated businesses and our deep knowledge of the energy industry, we're helping our customers and partners decarbonise and accelerate their journey to net zero, while ensuring a just energy transition.

For us, a just energy transition is one that protects our planet, creates long-term energy security, and doesn’t leave anyone behind. We work continuously to improve the quality of our products and services, investing heavily in our people and innovation. We are proud to work with others – from our partners to policymakers – to use our capabilities, expertise, and experience to drive positive change.

We are investing heavily in building the workforce of the future.

We are laying the groundwork by growing our apprenticeship programme and providing world-class engineer training in our academies – to help develop the right capabilities for future net zero driven growth.

Having the largest engineering force in the industry positions us to deliver the next phase of the energy transition.

For us, the workforce of the future is one that possesses the skills to lead the transition to net zero, is passionate and excited about the opportunities the future holds, and reflects the full diversity of the communities we serve.

None of this is possible if we don’t embrace diversity of thought, background and experience. That’s why we’re committed to creating a culture of mutual trust and respect, that empowers our people to be themselves and helps them grow and develop while bringing purpose and meaning to the work they do every day.

Having the right values at the heart of Centrica is essential to our success.

We have a responsibility to our customers, our colleagues, our partners, and our stakeholders, to understand that How we do something is just as important as What we do.

That’s why our five values are at the heart of everything we do.

Care, Courage, Collaboration, Delivery and Agility

Developed through conversations with employees across the business, they define what it means to be part of Centrica and what we must value in order to be successful.

They shape our mindset and honour our proud heritage as well as the trust that our stakeholders put in us.