At Centrica we live by our Purpose – ‘energising a greener, fairer future’ – because we believe in energy that works for colleagues, customers and communities, today and into the future. It’s why we exist. Delivering the energy needed today and the energy security, efficiency and decarbonisation solutions of the future.
When it comes to energy we make it, store it, move it, sell it and mend it.
As we look to the future, Centrica has a crucial role in the energy transition, we’ve committed to investing £4bn by 2028 in renewable generation, security of supply, and our customers.
In doing so, we can add value for customers, colleagues, communities and shareholders alike.
Centrica in numbers
22,000
Colleagues worldwide
7,000+
Field service engineers
10m+
Customers
19.5GW
Renewable and flexible capacity under management
>50%
Of the UK’s total gas storage capacity
20%
Share of the UK’s nuclear power generation
10%
Of Ireland’s power demand
Our strategic drivers
Our company plays an integral role in shaping a greener, more flexible and fairer energy system. We’re adopting a simple, focused approach to capitalise on the current market trends and growth opportunities to ensure value for all our stakeholders.
Operational excellence
Continuously improving to increase our efficiency, reduce costs and enhance customer satisfaction.
Since we refreshed our strategy in 2023, Centrica has been on a journey to enhance the experience for our customers, by ensuring that we operate as efficiently as possible, while still providing high reliability and high-quality service. We have identified hundreds of millions of pounds in cost-efficiency and margin-enhancement opportunities that will support profit growth through 2030, strengthening margins and helping to mitigate the impact of persistent inflation.
Commercial innovation
Innovating to deliver compelling customer propositions and building optimisation optionality.
Improved operational performance is feeding into better customer retention and our focus is increasingly moving to creating more innovative offerings to attract new customers. We are working more closely than ever across our retail brands, creating a more joined up and cohesive approach for customers, better connecting our talent and capabilities to power a step-change improvement in our commercial growth and in the end-to-end customer experience.
Investing for value
Investing to make Centrica a more predictable business with strong returns across the integrated pillars of our business.
Our balance sheet strength, investment grade credit rating and strong operational capabilities provide the base of our green-focused investment programme.
Business overview
Retail
We remain relentlessly focused on providing a leading customer service and experience, helping them to save money and decarbonise through innovative offerings.
Optimisation
We are supporting the responsible buying and selling of energy, managing risk across our business and accessing value from green generation in our trading business while continuing to build out the flexibility required for the future energy system.
Infrastructure
Investing to build a low carbon, reliable energy system including power generating renewables, flexible peaking generation and energy storage through batteries.
Market trends
Growing affordability concerns
Inflation remains elevated across the UK and Ireland, and our customers continue to face challenges from high costs and sluggish economic growth, with some customers struggling to pay bills.
We know that rising household bills are a real worry for many people across the UK. Tackling energy debt and fuel poverty is a priority for us and we’ve voluntarily committed £140m since 2022 to ensure no one faces these challenges alone.
Also in this section
Values and Culture
Our Values remain firmly embedded in who we are and give direction to everything we do.
Our Code
Each year, our people undertake mandatory training on Our Code and are required to make a declaration committing to uphold and abide by Our Code.
Our Leadership
Our Board of Directors and Senior Executives bring together our capabilities and strengths to satisfy the changing needs of our customers.