We put colleagues and customers at the heart of everything we do, delivering innovative energy and services solutions to help homes, businesses and communities live sustainably, simply and affordably.

We are a uniquely integrated energy company. When it comes to energy we make it, store it, move it, sell it and mend it.

As we look to the future, Centrica has a crucial role in the energy transition, we’ve committed to investing between £600m - £800m a year until 2028 in renewable generation, security of supply, and our customers.

In doing so, we can add value for customers, colleagues, communities and shareholders alike.

Our Purpose | Helping you live sustainably, simply and affordably

Our Strategic Framework

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Focusing on delivery

British Gas

Energy supply for residential and small business customers in England, Scotland and Wales

British Gas Energy is transitioning onto a new digital platform to lower cost per customer and improve service

BG, Hive, Dyno, PHJones

Services and solutions for residential customers In England, Scotland, and Wales

Services & Solutions is focused on fixing delivery and helping customers with the energy transition

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Positioned for growth

Bord Gais

Energy supply services and solutions for residential and business customers in the Republic of Ireland

Bord Gáis is an established business with opportunity to explore future growth

CBS

Energy supply and low carbon solutions for businesses, building and operating a portfolio of flexible assets

Centrica Business Solutions is refocusing on its strengths in supply and services and increasing investment in energy transition assets

Centrica Energy

Trading and optimisation of energy globally, managing energy procurement and risk

Centrica Energy is an established business with proven capability ready to grow further

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Creating value from opportunity

Storing and producing gas to manage seasonal demand and energy security

Centrica energy storage+ has an opportunity to explore its role in the future of hydrogen

spirit energy

Oil and gas production in existing UK assets

Spirit has an opportunity to explore its role in the future of hydrogen and carbon capture

nuclear

Minority stake in the UK's portfolio of existing nuclear power stations

We have a 20% minority stake in a declining portfolio, Centrica is exploring further investment in nuclear generation

The value we create

Market Changes

Cost of living crisis

The rapidly rising cost of living poses a major near-term challenge that affects our customers, colleagues and our business.

How we’re responding

  • Committing £100 million since the start of the crisis, the biggest voluntary support package from an energy company
  • Helping customers lower their consumption and save on their bills with innovative products in Hive
  • Striving to complete the transformation of our business, lowering costs for customers while continuing to provide the energy and services they need
  • We are passionate about protecting and rewarding our colleagues with fair pay deals
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Macro Trends

The need to decarbonise

We continue to face into the biggest challenge our industry, Government and customers have faced – climate change. Our ultimate long-term ambition is to support the transition to net zero by developing the green economy, finding sustainable solutions for customers, and ensuring a just transition.

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Macro Trends

Enabling system flexibility

The energy system of the future will need to be flexible, creating a greener and more intelligent grid alongside increasingly connected demand in customers’ homes and businesses is our ultimate vision. We continue to develop our market leading solutions to enable this future.

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Macro Trends

The need to support consumer change

Consumers continue to be at the core of our priorities with our focus being providing the best service and cost competitiveness throughout the transition, while providing the confidence and tools to enable the roll-out of the technology of the future.

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The need to decarbonise

How we're responding

  • Investing in green and flexible generation and storage through a range of participation models
  • Developing potential options for scale investment in low carbon infrastructure supporting the system today and in the future
  • Helping customers on their decarbonisation journeys, installing heat pumps and electric vehicle chargers while exploring the future of hydrogen
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Enabling system flexibility

How we're responding

  • We are optimising the buying and selling of renewable power through our trading business 
  • Our leading connectivity and optimised trading technology is being embedded in our customer solutions and systems 
  • Through Hive we are bringing customers along the journey and building solutions that allow them to be active participants in helping manage the UK’s energy system, accessing rewards, saving costs and decarbonising
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The need to support consumer change

How we're responding

  • Through digitalising our energy and services businesses with new, flexible platforms we will be able to ensure our customers have access to quality service at an affordable price 
  • We are committed to enabling the transition to net zero and will continue to provide the best energy and heating solutions to our customers, tailored to their homes and businesses 
  • We advocate for the policy changes needed to reach net zero and drive the market on our customers’ behalf
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