Our People & Planet Plan is built on strong foundations that ensure we act fairly and ethically in everything we do.

Together, they support the United Nations Sustainable Development Goals and the United Nations Global Compact.

2022 Achievements

1G8A8977

£290m

Support for vulnerable customers

£25m

Investment in customer service

Top Tier

CCLA Mental Health Benchmark

73%

Colleague engagement

Our Foundations

Our People & Planet is underpinned by our foundations - which cover Customers, Colleagues, Communities and Ethics, and the Environment.

Customers

We want to be there for our customers, whenever they need a helping hand.

Colleagues

We want our people to feel safe, engaged and rewarded.

Communities

Our scale and passion enable us to be a force for good in our communities.

 

Environment

Alongside our focus on getting to net zero, we also aim to reduce our wider environmental impact.

Performance & Reporting

Access reports and explore our Data Centre to find out more about our responsible business performance

Performance and Reporting
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