Our People & Planet Plan is built on strong foundations that ensure we act fairly and ethically in everything we do.
Together, they support the United Nations (UN) Sustainable Development Goals and the UN Global Compact amongst other international standards.
Our 2025 achievements
7.9/10
Colleague engagement score
Zero
Fatalities
Top Tier
Leader in CCLA Mental Health Benchmark UK
Zero
Instances of modern slavery
Winner
British Gas awarded Uswitch Award for ‘Best Overall Improvement’
>£500m
Mandatory and voluntary contributions to help people with their energy bills
Our Foundations
Our strategic People & Planet Plan is underpinned by foundational activity that covers Customers, Colleagues, Communities, and the Environment.
Customers
We want to be there for our customers, whenever they need a helping hand.
Vulnerable customers
The cost of energy remains a worry for many. That’s why during 2025, we gave over £500m in mandatory and voluntary contributions to provide debt advice, grants and energy efficiency measures. We also continue to distribute our £140m energy support package created during the peak of the energy crisis 2022-23 – this remains the largest voluntary support package provided by an energy company in the UK and Ireland.
Customer service
We strive to provide an excellent service. We therefore invest in customer-facing systems and teams. This focus has helped improve our net promoter scores and reduce complaints across our retail businesses. We remain committed to energising a greener, fairer future through our services and solutions which together with our focus on customer service, will help us attract and retain customers.
Colleagues
We want our people to feel safe, engaged and rewarded.
Safety & wellbeing
Keeping our colleagues and customers safe is key. We continue to build and reinforce a culture focused on safety, while constantly striving to improve controls and monitoring. We’re also focused on proactive mental health and wellbeing, including via our company-funded healthcare plan and 180-strong network of mental health first aiders.
Colleague engagement
Colleagues are the beating heart of our business. Engaged and motivated colleagues are therefore key to our success and ability to deliver for our customers. We're continuously working to make Centrica a more inclusive and supportive place to work. Our 2025 colleague engagement scores reflect this at 7.9/10.
Reward and remuneration
We reward our people fairly. This includes being a Real Living Wage employer in the UK, upholding equal pay, and working towards reducing our gender and ethnicity pay gaps, which we’re making good progress on.
Communities
Our scale and passion enable us to be a force for good in our communities.
Supply chain
A reliable and ethical supply chain is vital to serve customers and support communities. Throughout the year, we continued to target high standards to maximise opportunities and minimise risk. This included conducting 35 on-the-ground site audits alongside remote worker surveys. Although no serious non-conformances was identified, 249 improvement opportunities were agreed with suppliers to continuously raise standards.
Human rights
We’re committed to upholding human rights standards including the UN Global Compact and UN Guiding Principles on Business and Human Rights. Safeguarding the human rights of everybody who works for us or with us, therefore remains a top priority. In particular, we seek to protect and advance the rights of those in our supply chain where the risk is higher. To date, we’ve identified no instance of modern slavery but we remain vigilant.
Environment
Alongside our focus on getting to net zero, we also aim to reduce our wider environmental impact.
Water
Efficient water management is essential. While we don’t operate water-intensive activities in water-stressed zones, we seek to minimise use of this vital resource. In 2025 our water consumption remained relatively steady, decreasing by 2% to 348,958m3.
Waste
We aim to reduce, reuse and recycle as much waste as we can to avoid landfill. We’re also working to eliminate single-use plastic. In 2025, our waste increased by 39% to 23,109 tonnes. This was largely due to construction of a battery storage plant.
Biodiversity
We continue to manage our business’ impact on biodiversity, particularly in energy generation where the potential impact is greatest. We run impact assessments and develop action plans that involve colleagues and communities wherever possible.
Air emissions
We strive to reduce air pollutants. This includes the combustion of natural gas in power generation which releases pollutants like Nitrogen Oxides and Sulphur Dioxide.
Performance and reporting
Supporting communities, our planet and each other
From creating a more inclusive team by 2030 to helping our customers be net zero by 2050, explore our progress.
