Our People & Planet Plan is built on strong foundations that ensure we act fairly and ethically in everything we do.

Together, they support the United Nations Sustainable Development Goals and the United Nations Global Compact.

2023 Achievements



Support for vulnerable customers via mandatory and voluntary contributions


Additional customer service agents hired in the UK

Top Tier

CCLA Mental Health Benchmark


Colleague engagement

Our Foundations

Our People & Planet is underpinned by our foundations - which cover Customers, Colleagues, Communities and Ethics, and the Environment.


We want to be there for our customers, whenever they need a helping hand.


We want our people to feel safe, engaged and rewarded.


Our scale and passion enable us to be a force for good in our communities.



Alongside our focus on getting to net zero, we also aim to reduce our wider environmental impact.

Performance & Reporting

Access reports and explore our Data Centre to find out more about our responsible business performance

Performance and Reporting
Ostend Engineer Stock