Retail

We have over 10m energy supply and services customers, strong brands, and the UK’s largest energy services workforce, who will play a key role in the UK’s decarbonisation journey.

Retail is focused on providing leading customer service and experience, helping customers save money and decarbonise their homes through innovative offerings.

We’ve ramped up investment in our operations and customer service to make sure we’re supplying a service that customers expect.

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Retail in Numbers

6,800

Field service engineers

10m+

Customers

£427m

Operating profit

1m

Customers in flexible energy propositions, including PeakSave

The businesses that make up...

Retail

British Gas

For over 200 year British Gas has been supplying energy to the nation's homes, so we know what it takes to keep you running. Through our British Gas, Dyno-Rod, and PH Jones brands we provide repairs, home improvements, maintenance and heating installations, and now we’re getting you ready for a more sustainable future too.

British Gas

Bord Gáis Energy

Energy supply, services and solutions for residential and business customers in the Republic of Ireland. Bord Gáis Energy is creating value from its integrated model, investing in the future energy system to help underpin energy security and decarbonisation in Ireland.

Bord Gáis Energy