Supporting our Texan colleagues and customers through Hurricane Harvey

Hurricane Harvey had a devastating effect on parts of Texas. We supported our colleagues, customers and local communities before, during and after the storm.


  • US$100,000 (£77,720) Total donation to help those affected by Hurricane Harvey

In August 2017, Texas was hit by Hurricane Harvey. We worked hard to support our people, customers and communities through this difficult time and help them rebuild their lives.

We delivered hurricane preparedness checklists and evacuation information before the hurricane struck, via bill inserts and direct mail. Our aim was to help customers to be as prepared as possible. To cushion the financial impact of the event, we suspended late payment fees and disconnections for customers in affected areas and offered them flexible or deferred payment plans.

The Direct Energy Back Office team was on the ground helping customers who really needed our personal attention after the devastation from Hurricane Harvey. The best part was seeing the relief on their faces.
- Tara Norris, Direct Energy Assistance Program Coordinator

Our own people wanted to help too. So, we launched a Direct Energy donation page for them to pledge money to the American Red Cross who were co-ordinating the support effort in the hardest hit areas of Houston and Corpus Christi. This raised over US$50,000 (£38,860) and Direct Energy made a matching donation.