Putting our customers at the heart of everything we do

Through our customer knowledge, insight and experience, we are putting customers in control of how they run their homes, helping to make their lives simpler and smarter.


  • 1.6m Connected Home cumulative products sold
  • +39 NPS for UK Hive customers

We have grown the Hive ecosystem, expanding the range of products and services that make our customers  lives easier.

In 2017, Connected Home launched new subscriptions plans across the UK,  Ireland and North America, to enable our customers to choose the package that works for their home. This includes smart bulbs and plugs, door and window sensors and a new smart home security camera.

In the UK, we launched the Hive Leak Plan, a subscription service featuring the new Hive Leak Sensor. This monitors water flow around the home, notifying the customer of potential leaks through the Hive app and connecting the customer with a British Gas engineer, who can repair the problem.

Having full control of your central heating and hot water in the palm of your hand, it’s so simple to use and the money it saves you over the 12 months is awesome.
- UK Hive Active Heating customer

We are bringing the benefit of our Hive products to customers across the world including Ireland, North America and Italy. In Italy, this is through our five-year partnership with energy supplier, Eni gas e luce. This has the potential to enable Eni’s eight million customers to access and use our products. Partnerships like this will increasingly be the focus for growing our Connected Home business.