•  Following a successful pilot earlier this year, approximately 100 more Pop-Ups are taking place across the country, from October 17th to early next year
  • Money and energy advisers funded by British Gas Energy Trust will provide free, independent advice for anyone seeking help 

What if I can’t pay my energy bill? What if I’m on a fixed tariff and do energy saving tips really work? are just some of the nation’s most-asked questions around the energy crisis* today. Despite the wider support available, new research** reveals that more than 7 in 10 people are still worried about how they’ll cope financially, so British Gas partner, Professor Green, is announcing a scaled up, second phase of the British Gas Post Office Pop-Ups. These will provide straight answers to people’s most pressing questions and direct them to the independent advice available through British Gas Energy Trust and the organisations they fund, including how to access grants of up to £1,500.

The scale of this initiative has increased enormously following a successful pilot run of Pop-Ups earlier this year which saw Post Office host over 30 events in 17 locations in collaboration with British Gas and local British Gas Energy Trust funded charitable organisations. The aim of phase two of the Pop-Ups is to reach even more of the country and help thousands more people, with Pop-Ups planned in the following locations from October to early 2023.

  • Hackney, London – 17th and 18th October
  • Northampton – 18th and 19th October; 7th and 8th November; 5th and 6th December
  • Newark, Nottingham – 19th and 20th October
  • Sunderland – 20th and 21st October; 9th and 10th November; 7th and 8th December 
  • West Bromwich – 20th and 21st October; 9th and 10th November; 7th and 8th December
  • Blackpool – 24th and 25th October; 14th and 15th November; 12th and 13th December
  • Rawtenstall, Lancashire – 25th and 26th October
  • St Leonards-on-Sea – 26th and 27th October; 22nd and 23rd November; 14th and 15th December
  • Preston – 26th and 27th October; 16th and 17th November; 14th and 15th December
  • Dundee – 27th and 28th October
  • Albany Road, Cardiff – 31st October and 1st November
  • Hecla, Glasgow – 1st and 2nd November
  • Hartlepool – 2nd and 3rd November; 16th and 17th November; 6th and 7th December
  • Bullwell, Nottingham – 8th and 9th November
  • Stoke on Trent, Newcastle-Under-Lyme – 10th and 11th November
  • Hanley, Stoke on Trent – 8th and 9th December
  • Leicester – 15th November; 13th December
  • Accrington, Lancashire – 15th and 16th November
  • Maryhill, Glasgow – 17th and 18th November
  • Bridgwater, Somerset – 22nd and 23rd November
  • Thornhill, Cardiff – 24th and 25th November
  • St Ann’s Well Road, Nottingham – 6th and 7th December
  • Springburn, Glasgow – 14th and 15th December

The locations of the Pop-Ups planned for early 2023 will be announced in January 2023.

With nearly half (46%) of Brits feeling confused about the support available for their energy bills and over a third (37%) not knowing where to find accurate advice there is a real need for face to face, on the ground initiatives such as these. British Gas Post Office Pop-Ups aim to reassure people, by having their questions and concerns answered by an expert in an environment that’s familiar, safe and local to them. More importantly, at every event money and energy advisers from local British Gas Energy Trust funded charities will be offering an in-depth overview of the support available, signposting people to other organisations who may be able to help, checking benefits entitlements and providing free energy-saving tips and advice.

Jessica Taplin, British Gas Energy Trust Chief Executive said: “The previous Pop-Ups were so well received; we know there’s a real need for even more in-community support, especially when so many people living in vulnerable communities don’t have access to online resources, so these Pop-Ups will be a lifeline to those really struggling this winter. As always, our mission is to help alleviate the detrimental impact of poverty and by working closely with local organisations we are able provide much needed financial and practical support to vulnerable members of the community, whether you’re a British Gas customer or not.”

Nick Read, Post Office Chief Executive said: “Post Offices are at the heart of every community. Millions of people visit our branches each week to pay bills or top up their gas and electricity meters. Postmasters tell us that there are people really struggling to pay their bills and they’re seeing customers come through their door for the first time asking what support is available. So, we’re proud to be partnering with British Gas on such an important initiative to host around 40 Pop-Ups before the end of the year where people can come in and speak to a real human being for energy and debt advice."

Professor Green, rapper and mental health campaigner, has pledged his support to help raise widespread awareness and encourage people to access the help they’re entitled to. He has first-hand experience of the fear and anxiety an upcoming energy bill can have on families, having grown up with his grandmother, who struggled to pay household bills.

Professor Green says: “Times are tough for so many at the moment, it’s more important than ever to make sure people know what help’s available and where to access it. I went down to a British Gas Post Office Pop-Up in my hometown of Hackney yesterday and spoke to the local community – most of whom had no idea about the money and energy advice on offer from the British Gas Energy Trust and their local organisations. With over 100 Pop-Ups happening across the country, I’d urge people to attend one to get answers to their concerns and find out if they’re eligible for a grant, which could help alleviate some of their worries and hopefully improve their financial situation.”


To find out more visit: https://www.britishgas.co.uk/energy/post-office-pop-up-advice.html

To find out more about your nearest British Gas Post Office Pop-Up, visit: https://www.britishgas.co.uk/energy/post-office-pop-up-advice.html


Notes to editors 

  • *These questions have been identified by British Gas through the analysis of Google search volumes, social listening, regular quantitative surveys, customer data and a fortnightly panel discussion.
  • **Research commissioned by British Gas and conducted by Opinion Matters, among 2061 respondents between 30.09.2022 – 03.10.2022. Opinion Matters abides by and employs members of the Market Research Society which is based on the ESOMAR principles
  • British Gas Energy Trust is an independent Charitable Trust established and solely funded by British Gas to alleviate the detrimental impact of energy stress on its customers as well as people with other providers. The Trust helps people in - or at risk of - financial hardship make their energy payments and manage their finances through support, education and sound money management.
  • British Gas Energy has announced it will donate 10 percent of all profits to the British Gas Energy Support Fund to provide grants to customers for the duration of the energy crisis
  • An immediate £12 million donation will boost the fund and grants are expected to average £750 per household supported and go to thousands of customers most in need
  • The British Gas Energy Trust runs two grant funds for both British Gas and non-British Gas customers to help clear energy debt, the Trust can provide grants of up to £1,500  to those struggling with energy costs. This year grants awarded will exceed £16m. Alongside this the Trust award over £1.2 in financial support payments to vulnerable households to help pay for emergency fuel.
  • The British Gas Energy Trust is currently supporting 33 projects delivered through 53 charities, to provide money & energy advice in disadvantaged communities most affected by fuel poverty and the cost-of-living crisis.

About Post Office

  • With over 11,500 branches, Post Office has the biggest retail network in the UK, with more branches than all the banks and building societies combined.
  • Post Office is helping anyone who wants cash to get it whichever way is most convenient. Partnership with over 30 banks, building societies and credit unions means that 99% of UK bank customers can access their accounts at their Post Office.
  • Cash withdrawals, deposits and balance enquiries can be made securely and conveniently over the counter at any Post Office; and the biggest investment by any organisation or company in the last decade is being made to safeguard 1,400 free-to-use ATMs across the UK.
  • Post Office is simplifying its proposition for Postmasters with a focus on its cash and bankingmails and parcelsforeign exchange; and bill payments services.
  • Research has found that visits to the Post Office help drive another 400 million visitors to other shops, restaurants and local businesses equating to an estimated £1.1 billion in additional revenue for High Street businesses.
  • 99.7% of the population live within three miles of a Post Office; and 4,000 branches are open seven days a week.


About British Gas Energy Trust

The British Gas Energy Trust was established in 2004 by British Gas as an independent Charitable Trust and remains the largest of its nature in the UK and is focused on contributing to the relief of poverty, with a particular focus on helping alleviate fuel poverty. It delivers through direct access grant programmes for individuals and families, as well as through funding 33 projects, delivered by 53 charitable organisations England, Scotland and Wales, who deliver a variety of in-depth money advice programmes and projects within communities.

The aims of the Trust are to: 

  • Help people avoid the burden of energy debt, make informed energy choices and improve their control over household finances. We envisage that this will lead to healthier homes and enhanced wellbeing. 
  • Enhance the capacity of the organisations we fund, enabling the development and provision of holistic support, money, energy and advice services; for the benefit of people in financial hardship.