British Gas announces a series of industry leading moves to help make buying energy more simple, transparent and fair for consumers.
British Gas, the country's largest domestic energy provider, today announces a series of industry leading moves to help make buying energy more simple, transparent and fair for consumers.
Phil Bentley, Managing Director of British Gas, has acknowledged the need to rebuild the public's confidence in the energy industry.
As a result of this, and after consultation with its independent Customer Board, British Gas is today setting out the first in a series of changes for its customers by:
- Making it easier for customers to buy their energy with just two simple tariff types - fixed and variable;
- Helping customers save money on a better deal;
- Including a full breakdown of the costs that go into providing energy on customer bills, including green levies and company profits; and
- Taking the lead on the facts about the future of energy prices in Britain; to support this, there will be a new advertising campaign.
These are the first stages of the lead British Gas is taking to win back the public's confidence in the energy industry.
British Gas will continue to make further improvements to improve simplicity and transparency for customers in the domestic energy market over the course of the next six months. Further details will be announced in due course.
Phil Bentley, Managing Director of British Gas, said:
"It's time for change. It's clear that the energy industry is facing a crisis of trust and we have all got to work much harder rebuild public confidence. Customers have given us a very clear message; they want simple tariffs, transparent bills and a fair deal on energy.
"But we've also got to have the honest conversation about the future of energy in Britain. That means being much clearer about the cost of producing and providing energy to customers' homes, the rising cost of green levies, the impact of rising demand in international markets - and, the profits the industry makes."
These proposals have been developed following extensive customer research. Phil Bentley, Managing Director of British Gas, is also writing to customers asking for their views about what can be improved in the British energy market and how British Gas can keep changing for the better. British Gas customers are being invited to contact Phil directly by emailing email@example.com.