Price “Freeze” helps WTU consumers stay cool

WTU is "freezing" prices for most residential customers through August 31

July 3, 2009 - Summer in Texas traditionally means heat - and high electricity consumption. So far, this summer has certainly proven itself to be hot; but as Texans head in to the first official summer holiday weekend, WTU Retail Energy is announcing it will be "freezing" prices for residential customers on the Direct Electricity Plan through August 31st as part of the company's commitment to helping customers during the summer months.

Understanding the economic slow-down and the higher cost of energy during the summer months, this summer's price-stability guarantee follows consecutive WTU price-down activities in recent years. Most recently, WTU reduced residential Direct Electricity Plan prices in September 2008, which it celebrated with a sweepstakes contest where a deserving Abilene family won a new hybrid SUV.

"Historically in our industry, prices have increased during the summer months," said Paul Keene, Senior Director at WTU Retail Energy. "While considering the economic down-turn and the high temperatures sweeping the state, we have decided to take a different approach."

In addition to the price "freeze," which will be emphasized at upcoming community events throughout West Texas during the summer months, WTU reminds customers that bill-payment assistance is available year-round through the Neighbor-to-Neighbor program. Neighbor-to-Neighbor provides WTU customers who demonstrate financial need with up to $600 in electricity bill-payment assistance in a calendar year, and is managed through local community action agencies. WTU customers can help their neighbors by contributing to Neighbor-to-Neighbor, which has received over $500,000 in support from WTU this year, with a simple check-mark on the remittance portion of their monthly bill. Information on the program and local agencies can be found in the "Community" section on the WTU web site.

"We are committed to keeping prices as stable and as competitive as possible and are always looking for ways to help our customers reduce their energy usage," said Keene. "This freeze, coupled with our strong community and customer programs such as Neighbor-to-Neighbor, are part of our commitment to easing the effects the heat and economy can have on consumers this summer. WTU is committed to being a long-term, customer-focused, energy partner to West Texans."

The price "freeze" applies to WTU customers who are currently on the Direct Electricity Plan; those customers who have signed on to a term product with WTU will continue to enjoy their price stability through their fixed-price plan. WTU will continue to offer its Direct Electricity Plan customers competitive rates and an opportunity to retain ultimate flexibility following the conclusion of the price "freeze."



About WTU Retail Energy:

WTU Retail Energy is part of the Centrica group of companies, one of the largest multi-state providers of retail energy services in North America. The North American operations have grown to more than 5 million residential and commercial customer relationships. Through its Direct Energy, CPL and WTU brands, the company is the third largest retail energy provider in Texas, and owns a series of energy-related services companies. The company also offers comprehensive energy solutions to more than 60,000 businesses across North America. Globally, the Centrica group of companies is a leading provider of energy and other essential services with approximately 32 million customer relationships.