We put colleagues and customers at the heart of everything we do, delivering innovative energy and services solutions to help homes, businesses and communities live sustainably, simply and affordably.

Key to this is our talented team of 20,000 colleagues including 7,000 engineers, who serve millions of customers every day through trusted brands like British Gas, Bord Gáis Energy and Centrica Business Solutions

British Gas Energy

British Gas has been supplying responsible energy to British homes for over 200 years.

Bg Call Center


Adjusted operating profit


2021: £118m


Residential customers


2021: 7.26m


We continued to focus on helping our customers in British Gas Energy in 2022, choosing to invest as much in customer service and support as we made in profits for the year, including through the UK’s biggest ever energy support package totalling £50m. Residential customer numbers increased by 256,000, or 4%, over 2022. This included a net increase of 158,000 customers who joined us through Ofgem’s Supplier of Last Resort Process from Together Energy, while we also saw organic net growth of 98,000 in the year, against a backdrop of low levels of market switching. We also delivered a 25,000, or 5%, increase in the number of small business customers we serve, to 480,000, including organic net growth of 18,000.

V9R0971 RT

British Gas Services & Solutions

Our team of around 7,000 engineers provides services and solutions to residential customers in England, Scotland and Wales.

BG Amanda Shot 03 Worcester 5030 Graded


Adjusted operating profit


2021: £121m


NPS for engineers


2021: 60

4 pt

We continued to focus on fixing operational delivery in British Gas Services & Solutions in 2022, to improve the experience for our customers. We have been focused on recruitment, to enable us to complete a greater proportion of jobs using our own workforce, and in 2022 recruited over 800 engineers.

1G8A3303 (Resized, Q6)

Bord Gáis Energy

Bord Gáis Energy is committed to supplying competitively priced and reliable energy, as well as providing innovative services and solutions to customers in the Republic of Ireland.

Bord Gais Energy 3

Bord Gáis Highlights

Adjusted operating profit


2021: £28m




2021: 509,000


While Bord Gáis Energy saw the return to service of Whitegate CCGT, the retail energy supply business was loss making in 2022, reflecting our decision to protect customers and absorb higher commodity costs. We have committed to donate 10% of Bord Gáis adjusted operating profit to our energy support fund to help vulnerable customers for the duration of the current crisis. The number of customers grew by 17,000 in 2022, with the addition of customers from failed suppliers, and good retention rates reflecting the support we provided for existing customers.

Bord Gais 1

Centrica Business Solutions

Centrica Business Solutions partners with organisations around the world to deliver integrated energy solutions that accelerate their journey to a low-carbon future, balancing commercial success and environmental responsibility.

Ostend Engineer Stock

CBS Highlights

Adjusted operating profit


2021: -£52m


New Energy Services order book


2021: £820m


The amount of energy supplied by Centrica Business Solutions to medium and large sized businesses was flat at 22.3TWh compared to 2021, with the easing of COVID-19 restrictions and underlying growth in medium sized business volumes being offset by the impacts of warmer weather and lower underlying customer demand in response to higher prices and the economic climate.

Solar Pvs (Resized, Q6)

Energy Marketing & Trading

Centrica Energy Marketing & Trading (EM&T) is the trading arm of Centrica. We trade LNG, gas, power and energy attributes - and connect independent producers, suppliers and corporate off-takers in the wholesale energy markets.

EMT Screen (Resized, Q6)

EM&T Highlights

Adjusted operating profit


2021: £70m


Renewable capacity under management


2021: 11.7GW


Our EM&T business has a diverse portfolio of contracted positions and is very well positioned when commodity prices are high and/or volatile, given our in-depth understanding of energy markets and ability to manage system complexity. We deployed more working capital, with an outflow of £1.2bn relating to investment in gas inventory for our storage and LNG positions and unrealised profit on derivative positions. However, this investment was well rewarded, with material in-year profits from our Gas & Power trading, Route-to-Market and LNG activities.

Maxim Hopman Fixlqxahcfk Unsplash (1)


Centrica currently owns gas and oil exploration and production assets and a 20% interest in the operational UK nuclear power generation fleet.

Centrica Rough Visit Aug22 082

Upstream Highlights

Adjusted operating profit

£1,793 m

2021: £663m


Total production volumes


2021: 39.7mmboe


Total E&P production was down 32% to 27.0mmboe. When excluding the disposed Spirit Energy assets, production was flat at 20.7mmboe. Upstream adjusted operating profit increased to £1,793m (2021: £663m). Excluding the disposed Spirit Energy assets, adjusted operating profit was £1,308m (2021: £107m).

Centrica Storage Rough 018

Our Stories

Annual Report 2022

Our People & 
Planet Plan aims 
to create a more inclusive and sustainable future

People and Planet
Aerial Shot Of River (1)