21 February 2019

2018 Preliminary Results announcement

Iain Conn, Group Chief Executive

“Centrica’s financial performance in 2018 was mixed against a challenging external backdrop. At the headline level, adjusted operating profit was up 12% and adjusted operating cash flow and net debt were within our target ranges. However, volumes in Spirit Energy and Nuclear were disappointing and recovery in North America Business was slower than expected. Our 2019 financial performance will be impacted by the UK default tariff cap and continuing lower volumes in E&P and Nuclear, meaning our 2018-20 target range for average adjusted operating cash flow is under some pressure. We are taking actions to strengthen the company in 2019 and improve underlying performance in 2020, including driving cost efficiency hard and delivering further divestments, and as a result net debt levels remain underpinned. We have developed material new customer-facing capabilities in both Consumer and Business, exposing Centrica to an expanding opportunity-set, with encouraging indications of stabilisation and growth potential. Our focus is on performance delivery and financial discipline as we satisfy the changing needs of our customers”.

Headlines

Key financial messages

Further actions to improve performance and maintain a strong balance sheet

Strategic development

Group Financial Summary

Year ended 31 December

2018

2017

Change

Revenue

£29.7bn

£28.0bn

6%

Adjusted gross margin

£4,253m

£4,037m

5%

EBITDA

£2,447m

£2,137m

15%

Adjusted operating profit

£1,392m

£1,247m

12%

Adjusted effective tax rate

41%

22%

19ppt

Adjusted earnings for the period attributable to shareholders

£631m

£693m

(9%)

Adjusted basic earnings per share (EPS)

11.2p

12.5p

(10%)

Full year dividend per share

12.0p

12.0p

0%

Adjusted operating cash flow

£2,245m

£2,069m

9%

Underlying adjusted operating cash flow growth

(0.2%)

(13.0%)

nm

Group net debt

£2,656m

£2,596m

2%

Statutory operating profit

£987m

£481m

105%

Statutory profit for the period attributable to shareholders

£183m

£328m

(44%)

Statutory net cash flow from operating activities

£1,934m

£1,840m

5%

Net exceptional items after taxation included in statutory profit

(£235m)

(£476m)

51%

Basic earnings per share

3.3p

5.9p

(44%)

Prior period results have been restated on transition to IFRS15. See notes 2, 5 and 10 to the Financial Statements and pages 77 to 80 for an explanation of the use of adjusted performance measures.

Group Metrics

Year ended 31 December

2018

2017

Change

Total recordable injury frequency rate (per 200,000 hours worked) *

1.02

0.98

4%

Brand Net Promoter Score (NPS)

 

 

 

Consumer

 

 

 

UK Home

1

1

0pt

North America Home

32

33

(1pt)

Business

 

 

 

UK Business

(12)

(11)

(1pt)

North America Business

28

33

(5pt)

Customer account holdings (period end)

 

 

 

Consumer

 

 

 

Energy supply and services (‘000s)

23,723

24,416

(3%)

Connected Home cumulative customers (‘000s)

1,344

900

49%

Business

 

 

 

Energy supply (‘000s)

1,203

1,268

(5%)

DE&P active customer sites

5,560

4,778

16%

Total customer energy consumption

 

 

 

Gas (mmth)

12,465

11,630

7%

Electricity (GWh)

130,350

133,869

(3%)

Energy use per Home energy customer (kWh)

 

 

 

UK

8,481

8,367

1%

North America

24,760

24,487

1%

Annualised cost per Home customer (£) **

 

 

 

UK

99

90

10%

North America

170

177

(4%)

Growth revenue (Connected Home, DE&P) (£m) ***

276

225

23%

European E&P total production volumes (mmboe)

57.9

48.3

20%

Controllable operating costs (£m) **

2,438

2,443

(0%)

Controllable operating costs as a % of underlying adjusted gross margin ****

60%

62%

(2ppt)

Direct Group headcount (period end) *****

30,520

33,138

(8%)

Adjusted operating cash flow (£m)

2,245

2,069

9%

Underlying adjusted operating cash flow growth ****

(0.2%)

(13.0%)

nm

Group net investment (£m) ****

 

 

 

Capital expenditure and acquisitions

1,014

949

7%

Net disposals and cash acquired through Spirit Energy transaction

(46)

(903)

95%

Total Group net investment (£m)

968

46

2,004%

ROACE (post-tax) ****

13%

14%

(1ppt)

Adjusted gross margin (£m)

 

 

 

Centrica Consumer

2,606

2,776

(6%)

Centrica Business

933

904

3%

E&P

714

357

100%

Total adjusted gross margin (£m)

4,253

4,037

5%

Adjusted operating profit (£m)

1,392

1,247

12%

Adjusted earnings (£m)

631

693

(9%)

Adjusted earnings per share (pence)

11.2p

12.5p

(10%)

* Group and business unit total recordable injury frequency rate (per 200,000 hours worked) is on a 12 month rolling basis. ** Annualised cost per Home customer is controllable operating costs and controllable cost of sales (costs which management deem can be directly influenced and excluding items such as commodity costs and transmission and distribution costs) per the total of holdings, installs and on demand jobs. North America 2017 restated for foreign exchange movements. *** Growth revenue is gross revenue for both Connected Home and Distributed Energy & Power. **** See pages 77 to 80 for an explanation of the use of adjusted performance measures. ***** Direct Group headcount excludes contractors, agency and outsourced staff.

Investors and Analysts (Martyn Espley):

T: +44 (0)1753 494900

E: [email protected]

Media (Sophie Fitton):

T: +44 (0)1784 843000

E: [email protected]

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Notes

FOR FURTHER INFORMATION

There will be an audio webcast at 09:30 (UK time) hosted by Iain Conn, Group Chief Executive and Chris O’Shea, Group Chief Financial Officer.

Please register for the webcast here.

You can also use dial in details to join the audio broadcast: United Kingdom (Local): 020 3059 5868 / All other locations: +44 20 3059 5868.