Our goals
By 2030, we want to:
Create an engaged team that reflects the full diversity of the communities we serve*
Recruit 3,500 apprentices & provide career development
opportunities for under-represented groups (3,000 apprentices by the end of 2028)
Inspire colleagues to give 100,000 days to build inclusive communities (75,000 days by the end of 2028)
*All company and senior leaders to be 48% women, 18% ethnically diverse, 20% disability, 3% LGBTQ+ and 4% ex-service by 2030 (45% women, 17% ethnically diverse, 15% disability and 3% for both LGBTQ+ and ex-service by the end of 2028). Goal aligned to the latest 2021 Census data for working populations.
Our 2025 achievements
Top 50
Ranked in The Times Top 50 Employers for Gender Equality
Top 50
Glassdoor Best Places to Work
10+
Colleague-led diversity networks
>400
Apprentices recruited
10,500
Volunteering days
~900
Good causes supported locally
1. Inclusion
Create an engaged team that reflects the full diversity of the communities we serve by 2030
To build a sustainable future, we need the best team – a diverse mix of people and skills, where everyone feels able to succeed.
That’s why we want all company and senior leaders to reflect 48% women, 18% ethnically diverse, 20% disability, 3% LGBTQ+ and 4% ex-service by 2030 (in line with Census data). Since launching this goal in 2021, we’ve made steady gains of up to 6%. Better recruitment and retention practices provided an initial boost, and we’re now focused on growing a more inclusive culture. This requires systemic change across our business, sector and society, which takes time. In particular, attracting more women into engineering is a big opportunity given our engineering team reflects the existing male-dominated market, and impacts our overall gender split that would otherwise be on track. Diversifying senior levels and growing disability representation are also focus areas.
We’ll continue to embed our Every Colleague Counts Action Plan to attract, promote and retain diverse talent.
2. Apprentices
Recruit 3,500 apprentices and provide career development opportunities for under-represented groups by 2030
We’ve a huge opportunity to tap into the talent of under-represented groups to energise a greener and fairer future.
So we’re hiring the equivalent of an apprentice every day this decade. Since 2021, we’ve welcomed around 2,000 apprentices to our team including over 400 in the last year alone. As part of this, we’ve progressed our ambition for 50% of our engineering apprentices to be women, reaching 15% so far. This is much higher than the national gas engineer average of 0.3% women. We’re also providing career development opportunities for wider under-represented groups including via dedicated pathways for ex-forces and athletes.
Having slowed recruitment to focus on operational stability during the energy crisis alongside wider business changes and phasing, we're slightly behind on our goal. However, our forward-facing plans show we’ll get back on track.
3. Communities
Inspire colleagues to give 100,000 days to build inclusive communities by 2030
We’re harnessing the passion of our people to build more inclusive communities because strong communities are central to a more sustainable future.
We’ve ramped up volunteering, donating around 10,500 days last year. This brings our total tally to more than 42,000 days since 2019. Gains were achieved by making volunteering a key part of our culture, having embedded targets across teams and expanding volunteering opportunities via ‘The Big Difference’. This is our local community programme that inspires colleagues to get involved in local causes they care passionately about.
To stay on track, we’ll continue to expand volunteering opportunities including via our Get Set for Positive Energy schools partnership with Team GB and ParalympicsGB. This will help us achieve the annual step-up required out to 2030.
Further reading
As a leading energy services and solutions company with 22,000 colleagues, we have the passion and reach to make a world of difference in our communities.
Making big differences in local communities
Case study
Volunteers Week 2026: The Power of Volunteering
Our People
Our Communities
Case study
A Family Affair: Nicola Bates Decades‑Long Journey at Centrica
Our People
Case study
Championing Mental Health: Building a Culture of Support and Understanding
Our People
Our Communities
Case study
Taking Wellbeing on the Road: Bringing Support Directly to Our People
Our People
Our Communities
Case study
In Conversation with… Cengiz Ucbenli
Technology
Our People
Case study
Building the Workforce of the Future - why apprenticeships matter more than ever
Our People
Company news
Centrica to hire 500 apprentices in 2026
Our People
ESG
Net Zero
Case study
Empowering Communities Through Sport
Our Communities
Our People
Partnerships
Consumer news
Hive Powers Winter Food Deliveries With The Felix Project
Our People
Customers
Case study
From the Front Line to a Future: How One Veteran Rebuilt His Life After Service
Our People
Our Communities