Our goals

By 2030, we want to:

*All company and senior leaders to be 48% women, 18% ethnically diverse, 20% disability, 3% LGBTQ+ and 4% ex-service by 2030 (45% women, 17% ethnically diverse, 15% disability and 3% for both LGBTQ+ and ex-service by the end of 2028). Goal aligned to the latest 2021 Census data for working populations.

Our 2025 achievements

Boiler Service

Top 50

Ranked in The Times Top 50 Employers for Gender Equality

Top 50

Glassdoor Best Places to Work

10+

Colleague-led diversity networks

>400

Apprentices recruited

10,500

Volunteering days

~900

Good causes supported locally

1. Inclusion

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Create an engaged team that reflects the full diversity of the communities we serve by 2030

To build a sustainable future, we need the best team – a diverse mix of people and skills, where everyone feels able to succeed.

That’s why we want all company and senior leaders to reflect 48% women, 18% ethnically diverse, 20% disability, 3% LGBTQ+ and 4% ex-service by 2030 (in line with Census data). Since launching this goal in 2021, we’ve made steady gains of up to 6%. Better recruitment and retention practices provided an initial boost, and we’re now focused on growing a more inclusive culture. This requires systemic change across our business, sector and society, which takes time. In particular, attracting more women into engineering is a big opportunity given our engineering team reflects the existing male-dominated market, and impacts our overall gender split that would otherwise be on track. Diversifying senior levels and growing disability representation are also focus areas.

We’ll continue to embed our Every Colleague Counts Action Plan to attract, promote and retain diverse talent.

2. Apprentices

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Recruit 3,500 apprentices and provide career development opportunities for under-represented groups by 2030

We’ve a huge opportunity to tap into the talent of under-represented groups to energise a greener and fairer future.

So we’re hiring the equivalent of an apprentice every day this decade. Since 2021, we’ve welcomed around 2,000 apprentices to our team including over 400 in the last year alone. As part of this, we’ve progressed our ambition for 50% of our engineering apprentices to be women, reaching 15% so far. This is much higher than the national gas engineer average of 0.3% women. We’re also providing career development opportunities for wider under-represented groups including via dedicated pathways for ex-forces and athletes.  

Having slowed recruitment to focus on operational stability during the energy crisis alongside wider business changes and phasing, we're slightly behind on our goal. However, our forward-facing plans show we’ll get back on track.   

3. Communities

The Big Difference

Inspire colleagues to give 100,000 days to build inclusive communities by 2030

We’re harnessing the passion of our people to build more inclusive communities because strong communities are central to a more sustainable future.

We’ve ramped up volunteering, donating around 10,500 days last year. This brings our total tally to more than 42,000 days since 2019. Gains were achieved by making volunteering a key part of our culture, having embedded targets across teams and expanding volunteering opportunities via ‘The Big Difference’. This is our local community programme that inspires colleagues to get involved in local causes they care passionately about. 

To stay on track, we’ll continue to expand volunteering opportunities including via our Get Set for Positive Energy schools partnership with Team GB and ParalympicsGB. This will help us achieve the annual step-up required out to 2030.  

Further reading

As a leading energy services and solutions company with 22,000 colleagues, we have the passion and reach to make a world of difference in our communities.

Making big differences in local communities
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