British Gas and Navien Announce Partnership

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British Gas has announced a new partnership with Navien, one of the UK’s leading domestic and commercial heating manufacturers. 

Revealed at InstallerSHOW 2025, the partnership marks a bold step forward in delivering seamless customer service, national repair coverage, and expert warranty support across Navien’s gas and oil boiler ranges and heat pumps.

The collaboration will give Navien customers access to British Gas’ extensive network of trusted engineers, enabling faster response times, consistent service standards, and peace of mind across the entire product lifecycle. Whether supporting gas boilers, oil boilers, smart controls or low-carbon systems such as heat pumps, the partnership ensures that every Navien installation is backed by one of the most established engineering forces in the UK.

Graham Parkes, Commercial Director at Navien, said, “We’re here to show installers what it truly means to be a one-stop shop. This partnership with British Gas takes our service promise to the next level – giving installers and homeowners nationwide reassurance, greater speed, and even better technical support, all under the Navien name.”

For installers, the partnership delivers added confidence that their customers are supported long after the installation is complete. It provides faster call-out times, streamlined warranty processes, and end-to-end technical care from a name recognised and trusted by households nationwide. 

Bahader Chera, Director of Strategic Partnerships at British Gas said, "We’re delighted to be announcing British Gas’ new partnership with Navien. By combining Navien’s innovation with British Gas’s trusted nationwide engineering force, we’re making a powerful step forward in reshaping the UK heating market.”

Alex Marples, Customer Experience and Commercial Director at British Gas, said, “Navien’s innovation, global presence, and significant growth in the UK market make them an ideal partner as we continue to grow the British Gas business and set new standards for service excellence, reliability, and long-term customer care”

As the heating industry continues its evolution toward more sustainable technologies, Navien and British Gas are aligned in their ambition to raise the bar for service, reliability and long-term care. Together, they are setting new standards across the sector, combining cutting-edge heating innovation with premium, nationwide aftercare.