Expansion is part of Centrica's ambition to meet changing needs of customers through technology
- Digital service connecting people with local tradespeople to expand into Ireland
- Ireland’s on-demand home services market estimated to be worth £1 billion by 2020
Centrica plc has announced that its digital service, Local Heroes, which helps people to find trusted local tradespeople, is set to expand into Ireland a year after the service first launched in the UK.
Local Heroes will initially operate in north Dublin to connect people with local plumbing and heating experts, with more services and locations in Ireland to be added in due course.
By 2020, it is estimated that the on-demand home services market in Ireland will be worth around £1 billion, and provides the perfect solution for an increasing number of people who want a digital and pain-free solution when it comes to completing household projects.
Local Heroes will provide a seamless experience for those looking for a qualified, accredited and insured tradesperson, from searching for a job and providing a price estimate, through to confirmation and online payment. All work that is undertaken is backed by a 12-month Bord Gáis Energy guarantee, one of the leading home services companies in Ireland, which is part of the Centrica group.
Speaking about Local Heroes expansion Mark Hodges, Chief Executive of Centrica Consumer, commented: “Over the past year, we’ve worked hard to connect our customers in the UK with quality, local tradespeople they can trust and we want to do the same in Ireland.
“This expansion is also part of our strategy to offer home services that are aligned to the changing needs of our customers across the global markets in which we already have a presence.”
In the UK, Local Heroes has completed more than 50,000 jobs since its launch last June, and has recently added five new home services to its portfolio. It consistently delivers a ‘world-class’ service with an average Net Promoter Score of 81, a globally recognised tool for measuring customer satisfaction.