New British Gas Customer Service Apprenticeships in Leeds

British Gas has officially launched a new apprenticeship in Customer Services at its Newbridge House contact centre in Leeds.

British Gas, the country’s largest energy supplier, has officially launched a new apprenticeship in Customer Services at its Newbridge House contact centre in Leeds.

Nine young people aged 18-24 from Leeds, Bradford and Wakefield, have secured places on the new Advanced Apprenticeship in Customer Service.

The pilot programme, delivered in partnership with Leeds City College, has been set up to offer young people full-time employment as an alternative option to university.

British Gas received around 160 applications for the programme when it opened this summer. The recruits have all completed either an A-level or Advanced BTEC to qualify for the scheme.

On completing the 18 month training programme, the apprentices will gain a Diploma in Customer Services and will be qualified Customer Service Advisors.

The apprentices will join almost 900 colleagues employed at the contact centre. The team has responded to more than two million calls from British Gas customers over the past year.

Sarah Fanthorpe, Head of Customer Service at Newbridge House in Leeds, said: “I’m delighted to be welcoming our first apprentices to the British Gas team here in Leeds. We employ around 2,000 people in Yorkshire, and we’ve been working with Leeds City College to create opportunities to get local young people into employment. Our newest apprentices will play an important part in helping us to deliver quality service to our customers.”

Leeds City College Director of Operations David Gaughan said: “Leeds City College is delighted to be working with British Gas in developing this apprenticeship within its customer contact centre. Both the College and British Gas are committed to providing a fantastic learning experience to the apprentices over the course of their training, with the opportunity for further progression at the end of the programme.”

British Gas has a long tradition of offering engineering apprenticeships at its Ofsted-rated Training Academy at Canal Street in Leeds. More than 1,000 engineering apprentices have qualified at the Academy in recent years.

The new recruits join a total of 1,200 apprentices currently on training programmes with British Gas nationwide.

For further information on career opportunities with British Gas, visit or follow @BritishGasJobs on Twitter.

For more information please contact:

Catrin Millar, Press Officer at British Gas:


T: 02920 275061

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