Enabling all our customers to use energy more sustainably

By 2030 our Ambition is to:

  • Help our customers reduce emissions by 25%, by direct (3%) and indirect action (baseline: 2015)
  • Deliver 7GW of flexible, distributed and low carbon technologies as well as provide system access and optimisation services
  • Demonstrate we are on track with Paris goals and develop a path to net zero by 2050

Climate change is one of the biggest challenges the world faces today – and we believe that the energy sector is at the forefront of the need to respond in creating a cleaner, greener world.

2018 Highlights

Helping our customers reduce emissions in line with Paris goals

Over 90% of our carbon emissions arise from energy consumption by our customers.

The greatest contribution we can make to tackling climate change is by helping our customers reduce their carbon emissions.

That’s why we’re committed to helping our customers cut their emissions by 25% to be in line with the Paris Accord.

We aim to achieve this by directly contributing 3% through products and services that encourage more sustainable energy usage, and by indirectly enabling a cleaner energy system and influencing policy change.

Enabling a decarbonised energy system

We also want to enable a cleaner energy system that supports renewables, reduces reliance on fossil fuels, and enhances grid flexibility.

To this end, we want to deliver 7GW of flexible, distributed and low carbon technologies globally – that’s the equivalent of 10% of current UK peak demand. 

We are doing this by installing and managing a range of products and services, including battery storage, solar power, Combined Heat and Power (CHP), demand-side response, peaking plants and a route-to-market for renewables.

Reducing our own emissions in line with Paris

Because we have moved from being an asset-based business to a customer-focused energy and services company, we emit significantly less carbon than we used to.

Through technology, innovation and cultural change, we will continue to drive efficiencies within our business with the aim of reducing our internal carbon footprint by 35% by 2025 and developing a path to net zero emissions by 2050.

Our Responsible Business Foundations

As well as reducing carbon emissions, we monitor, manage and try to reduce our water use, waste production, air emissions and ecological impact.


Water availability is an increasingly significant issue around the world. We are committed to being clearer about how much water we use and to reducing our water impact through efficient environmental management. Although we do not conduct water-intensive activities or operate in water-stressed zones, we constantly seek to minimise our use of this vital resource. That’s why we participate in CDP’s Water Disclosure Project.


We have processes and controls across our business to keep water waste to a minimum and manage it as effectively as possible.


We recognise our responsibility to manage the effect of our operations on biodiversity, particularly in our energy sourcing and generating activities where the potential impact is greatest. We conduct environmental impact assessments and develop action plans which involve our employees and local communities where possible.

Air emissions

We aim to reduce the amount of air pollutants emitted across our operations. The combustion of natural gas in power generation releases pollutants such as Nitrogen oxides, Sulphur Dioxide and particulates that have an impact air quality.

We want to enable a cleaner energy system that supports renewables, reduces reliance on fossil fuels, and enhances grid flexibility.

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