Our Focus Areas

Those in need

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Helping those in need

We are making a difference in society by supporting vulnerable people with their energy needs and helping local communities thrive.

Helping those in need

HELPING PEOPLE WITH THEIR ENERGY BILLS

While we strive to keep bills as low as possible, we recognise some customers struggle to pay for energy. To ensure we identify those who need our help, the vast majority of our call centre agents receive vulnerability training and we have formed strategic partnerships that enable us to deliver invaluable bill assistance, debt advice and energy efficiency improvements. 

British Gas Energy Trust - Andrew's story
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Helping those in need 2016

 

 

CREATING IMPACT IN COMMUNITIES

As a global company with 36,500 employees, we have the resources and reach to make a significant contribution to local communities. Through our programmes and strategic partnerships we are helping tackle big issues in society, such as fuel poverty, unemployment and climate change.

Community impact infographic 2016

Download our 2016 Community Impact infographic

Download our 2016 Helping Those in Need leaflet

 

We are also investing in energy entrepreneurs through our existing £10 million impact investment fund, Ignite. The fund will become part of our new Centrica Innovations unit, through which we plan to invest £20 million a year over the next five years (2017 – 2021) in start-ups. 

Ignite 2016
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