Our Focus Areas
Those in need
Helping those in need
We are making a difference in society by supporting vulnerable people with their energy needs and helping local communities thrive.
HELPING PEOPLE WITH THEIR ENERGY BILLS
While we strive to keep bills as low as possible, we recognise some customers struggle to pay for energy. To ensure we identify those who need our help, the vast majority of our call centre agents receive vulnerability training and we have formed strategic partnerships that enable us to deliver invaluable bill assistance, debt advice and energy efficiency improvements.
CREATING IMPACT IN COMMUNITIES
As a global company with 36,500 employees, we have the resources and reach to make a significant contribution to local communities. Through our programmes and strategic partnerships we are helping tackle big issues in society, such as fuel poverty, unemployment and climate change.
We are also investing in energy entrepreneurs through our existing £10 million impact investment fund, Ignite. The fund will become part of our new Centrica Innovations unit, through which we plan to invest £20 million a year over the next five years (2017 – 2021) in start-ups.