With over 90% of our carbon emissions coming from customers, empowering them to reduce emissions is vital. In order to do this we focus on three main areas:
- Providing innovative products and services – we are delivering new smart controls and technologies for customer homes and businesses through our Connected Home and Distributed Energy & Power (DE&P) businesses. These products and services can help our customers lower their emissions through greater insights and control over how they use and generate energy.
- Improving energy efficiency – we deliver a range of cost-effective energy efficiency measures such as insulation as part of the Energy Company Obligation (ECO), a mandatory UK Government scheme which requires energy suppliers to improve the energy efficiency of homes, particularly low-income households.
- Investing in alternative energy sources and balancing grid demand – in North America we are helping Direct Energy customers reduce reliance on fossil fuels by installing solar panels in homes and businesses. Direct Energy has also launched propositions that save customers money off their bill by lowering energy usage during peak events.