Key Issues

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Our Focus Issues

Materiality Matrix

View full materiality matrix infographic 

We use our ‘materiality’ criteria to prioritise our key issues of focus. This helps us to manage our impacts and stakeholder relationships effectively and to focus our resources, engagement and reporting activities by addressing those issues that matter most to our stakeholders and to us.

How we define our material issues

Our formal materiality process helps us identify issues we should prioritise by assessing the level of stakeholder concern, the relevance to Centrica and our ability to influence that issue. For more information on our materiality process please download our Materiality PDF.

Measuring our progress

We prioritised 15 issue areas, seven of which are identified as focus areas, as seen in our materiality matrix above. For more information on these issues please click on the relevant issue in the graph. We also report progress on our priority and significant issues in our 2014 CR Performance Review.

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