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British Gas is leading the way in smart heating controls with Hive Active Heating. One year after its launch, Nina Bhatia explores the opportunities presented by new smart technology, and the lessons learnt from the company’s foray into the “internet of things”.

From the free installation service without obligation to switch supplier, to the app which allows easy adjustment of the wireless thermostat, Hive showcases the way in which energy retailers can interact with customers in a proactive and innovative way.

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