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Senior Business Analyst


IL, Buffalo Grove

Job type:


Job Description

We are currently seeking an experienced Senior Business Analyst. The primary focus of this role is leading and advancing continuous improvement initiatives, quality assurance practices, and business solutions to ensure organization-wide operational excellence.  The ideal candidate demonstrates operational effectiveness at a leadership level, possesses excellent people management and communication skills, and has proven success in managing multiple priorities with changing tight/firm deadlines. This role is also responsible for proactively analyzing business needs, executing short, mid, and long-term plans to meet business objectives, building key internal and external customer relationships.  The role is solely responsible for ensuring business readiness, operational controls, and understanding of risks with new products, partners, and channels.  


  • Bachelor’s Degree required (or equivalent experience)
  • At least 5 years’ experience working in a home warranty and call center business
  • Ability to work independently with minimal supervision
  • Experience with migration of large scale enterprise systems to new platforms
  • 5+ years’ experience in applying information systems solutions to business problems
  • Experience in system testing, validation, problem resolution, and training
  • Strong project management skills
  • Strong organizational skills
  • Strong inquisitive mindset
  • Creative problem solving skills in a fast paced environment
  • Proficient in Microsoft Suite applications
  • Excellent communication skills with both internal and external stakeholders at various levels of seniority


  • Own external vendor and billing partner relationships
  • Guarantee Operational Excellence
  • Proactively identify and lead cross-functional process reviews and initiatives
  • Facilitate change management for both internal and external customers
  • Successfully document business requirements and processes
  • Facilitate cross-functional business objective prioritization

The IndividualDirect
Energy and its subsidiaries are an Equal Opportunity Employer - EOE AA