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Customer Service Representative


AB, Calgary

Job type:


Job Description

Company Profile:

Direct Energy generates electricity and produces natural gas, as well as selling commodities and servicing the energy needs of homes and businesses in 46 U.S. states plus the District of Columbia and 10 Canadian provinces. We also help our customers save on their energy bills through energy efficiency. Located in over 50 locations, our team of 6,000+ employees serve over 6 million residential and commercial customer relationships.

Direct Energy is a subsidiary of Centrica plc (LSE:CNA), one of the world's leading integrated energy companies with over 20 million customers and 34,000 employees worldwide. We are committed to being the most recommended energy and services provider and leading the transition to a low carbon society.


Provide Customer Service to Direct Energy Home Services’ Alberta's customers.  Requires customer service experience - specifically outbound sales and/or call center experience. Prefer previous experience with HVAC or home services company. Ideal candidate will be goal oriented. 


Provide customer service primarily via phone (inbound and outbound)

Dispatch and scheduling

Work with existing database of customers and new customers 

The IndividualDirect Energy and its subsidiaries are an Equal Opportunity Employer - EOE AA M/F/Vet/Disability