Working as a part of our Digital Operations business, the Product Owner will be responsible for managing, developing and growing the use of the self serve journeys across British Gas digital portfolio - website and mobile app.
This is a key growth area of our business which we are investing in as we move to help more of our customers transact online. You will lead a scrum team using Agile methodologies to develop new journeys and capabilities, along with driving improvements across existing journeys. You will be responsible for the creation and ongoing maintenance of the product backlog, ensuring our digital self serve journeys are an effortless experience for our customers.
You will work closely with other product teams and key stakeholders across the business including customer operations and propositions to deliver transformational customer outcomes. You will be involved in ongoing customer testing and delivering in an MVP approach.
You will be experienced as a Product Owner or Product Manager in an Agile working environment. You’ll be experienced in taking ideas from across the business, calculating benefits and prioritising requirements, and turning them into user stories for your product team to deliver.
You will be commercially astute and be comfortable using a variety of sources of data and analytics to understand customer behaviour and make decisions. You will be able to collaborate with a wide range of stakeholders to deliver customer driven outcomes.
Ideally you will have experience working across channels and be able to work with business to ensure a consistent customer journey across channels. You will be curious and interested in new technologies, and be enthusiastic about using these to make a difference in customers lives.
internally your job title will be Self Serve Journey Manager
British Gas, part of the Centrica Group, supplies gas and electricity to UK residential and business customers, provides central heating and gas appliance installation and maintenance and low-carbon and energy efficient products and services.
PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.
Applications will ONLY be accepted via the ‘Apply’ button.
To request an update on this role, or if you have any problems uploading your CV please email Becki.Brunetti@centrica.com typing ‘Update required: Product Owner R9938906’ in the subject title.
Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.