Part time Customer Service Representative
Direct Energy generates electricity and produces natural gas, as well as selling commodities and servicing the energy needs of homes and businesses in 46 U.S. states plus the District of Columbia and 10 Canadian provinces. We also help our customers save on their energy bills through energy efficiency. Located in over 50 locations, our team of 6,000+ employees serve over 6 million residential and commercial customer relationships.
Direct Energy is a subsidiary of Centrica plc (LSE:CNA), one of the world's leading integrated energy companies with over 20 million customers and 34,000 employees worldwide. We are committed to being the most recommended energy and services provider and leading the transition to a low carbon society.
Excellent customer service skills
Evening and weekend availability (Must be able to work by 3 or 4 pm until 8 pm during the week; 1st shift hours on weekend). Will work approximately 25 hours per week. There is potential for this position to evolve into a full-time role within a year.
Comfortable with upselling. Ability to earn commission on upsells, but not a high pressure sales environment and no cold calls!
Ability to multi-task
Responsible for handling inbound phone calls from our internal and external customers - No Cold Calling!
Accountable in setting up new customer accounts and scheduling service appointments in a timely manner
Provide customer resolution to customer issues
Ability to transfer calls from various departments of divisions as needed
Basic knowledge of company products and services
Able to perform other duties as assigned
The IndividualDirect Energy and its subsidiaries are an Equal Opportunity Employer - EOE AA M/F/Vet/Disability
Additional Website Text
We offer paid vacation time
401K with company match
Growth opportunities - potential to move into full time role