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Customer Service Advisor Digital



Job type:


Job Description


Starting salary, £18,561 rising to £19,573 after successful probationary period


At British Gas, we share a common purpose to help our customers today and secure energy for tomorrow. As a Customer Service Advisor at our Leeds call centre, you could play your part. You’ll be joining a team of people from many different backgrounds who are united in living our values, doing the right thing for customers, keeping things simple and being extraordinary together. A short distance from the train station and public transport in Holbeck, Leeds 11.


You’ll be responsible for resolving a range of enquiries from our residential customers politely and efficiently – whether that involves dealing with a billing query or responding to a change of address. You’ll take ownership of each customer, getting to the heart of the query, deciding the best course of action and providing the kind of service that earns our customers’ trust. At the same time, you’ll be promoting our ground-breaking products such as Smart metering and Hive remote heating control, helping our customers manage their energy consumption and make savings on their bill. With opportunities in Digital Technical Support and Social Media, a background in either is desirable.


Everyone who contacts us needs us, and some of our customers are very vulnerable. As their first point of contact, you’ll make a difference to their lives, so it’s a job with real purpose and satisfaction where your compassion for customers and your passion for providing great service will be all important. If you’ve got outstanding interpersonal skills and take pride in giving your best, our comprehensive training will give you the knowledge to deliver a first-class customer experience. You need to communicate clearly and calmly, letting your personality shine through. It’s important to be flexible to meet customer and business demands.


You’ll need the ability to respond to change effectively, retaining all information provided as well as being resilient. Have confidence to overcome challenges and learn from each new experience. Self-motivation is key to delivering excellent customer service, living our brand values and demonstrating a passion for customers while working under pressure.


On top of a competitive salary, there is a performance related bonus, pension, share schemes, 23 days paid holiday plus   bank holidays, company discounts and a host of flexible benefits which can be tailored to suit your lifestyle - retail vouchers, gym membership and healthcare products to name a few. This is an excellent location with both public transport and shops nearby.


In short, our call centre jobs offer the opportunity to work with people who will inspire you. People who are genuinely enthusiastic about our values. People who share your high standards and your commitment to customer service.

British Gas is a leading energy company and part of Centrica, a top 30 FTSE 100 company, so there will also be a wealth of opportunities for career progression.


It’s important that we do the right thing and we will carry out financial, criminal record and reference checks before you start working with us.


We are also interested in any volunteering or community work you may be involved in.


Further Information


This vacancy is open to all employees, contractors and temps working for Centrica who are not in their probationary period.


Please note that Centrica takes its responsibilities to redeployees seriously. Redeployees will therefore be considered before other applicants for this role. As a result, there may be a delay in response whilst our redeployee applications are being considered. Additionally, roles may be withdrawn if we identify a candidate in respect of whom we are legally obliged to offer a suitable role in priority over others. This might be because they are on shared parental leave, adoption leave, maternity leave, returning from military service, or because they are no longer able to carry out their former role due to a disability.