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Product Manager, Protection Plans and Partnerships


TX, Houston

Job type:


Job Description

The Product Manager, Protection Plans and Partnerships will be responsible for overall performance of Direct Energy protection plans and will direct partnership strategy for all annuities product lines.


  • University degree with an MBA or professional accreditation preferred
  • Experience in business development, product management, and project management
  • Highly developed financial management and analytical skills
  • Strong leadership and influencing skills and ability to clearly communicate product vision
  • High degree of intrinsic motivation and drive for results
  • Strong commercial acumen
  • Strong employee and customer focus
  • Highly developed strategic and operational decision making skills
  • Ability to manage internal and external relationships


  • Develop and execute protection plan growth strategy
  • Define protection plan go to market approaches; optimize channel performance and product portfolio
  • Understand customer lifetime value, including not only inherent protection plan value but also value delivered to other lines of business; take an enterprise first approach in maximizing customer value for NA Home
  • Manage the protection plan product life cycle including product launches, price changes, and overall margin optimization
  • Collaborate with sales and marketing to optimize acquisition spend and ensure cost to acquire (CTA) transparency
  • Collaborate with the annuities retention manager to minimize customer churn and optimize cost to retain (CTR)
  • Engage operations and customer experience teams to understand and improve customer experience
  • Ensure compliance with relevant policies, procedures, and legal requirements
  • Lead team responsible for maintaining relationships with franchisees and retail locations
  • Track and respond to competitive environment
  • Develop partnership strategy for both protection plans and home warranties in conjunction with the Product Manager, Home Warranties
  • Lead delivery of partnership strategy in collaboration with the Partnership team within NA Home Sales

The IndividualDirect Energy and its subsidiaries are an Equal Opportunity Employer - EOE AA M/F/Vet/Disability
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