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Energy Planning & Performance Manager



Job type:



  • Own the development of the annual operating plan for Energy products and continually maintain an accurate outturn forecast including identification of opportunities and initiatives in order to support decision making within the agreed UK Home governance model
  • Contribute to the development of the UK Home Sales Strategy as a member of the UK Home Sales Leadership Team

The Role

  • Lead development of grounded commercial plans based on UK Home customer and product strategy, working closely with Head of Energy in Product Team, and Insight Team in order to understand customer, market and competitor trends
  • Prepare dashboard showing weekly performance against agreed targets (covering acquisition and retention), including driver analysis (e.g. lead rate, conversion rate) by channel
  • Refresh forecasts of commercial performance vs. plan to give weekly view of month/quarter/annual outturn, covering acquisition and retention, by channel; use these to influence strategic interventions both in channels and product development
  • Support preparation for Channel Performance Meeting and UK Home Leadership weekly performance meeting; identifying opportunities to optimise performance and course correct
  • Within all aspects of the role put the Customer at the heart of decision making and support the Centrica Consumer ambition to lead the digital transformation of our industry

The Person


  • A proven ability to forecast over a range of timeframes within a channel matrix
  • Strong analytical skills with ability to model detailed outcomes
  • A proven communicator who is able to translate analytical output into options and initiatives for senior management decision making
  • A proven ability to lead others
  • An ability to manage performance of teams within a complex matrix structure whilst maintaining collaborative professional relationships



  • Results oriented
  • Customer oriented
  • Distinguishes priorities from ‘noise’
  • Acts quickly (but ‘slows down to speed up’)
  • Solves problems effectively
  • Bases decisions on data
  • Decides and executes


  • Puts Centrica first
  • Identifies and builds key relationships quickly
  • Collaborates freely
  • Influences effectively up and across
  • Effectively engages key stakeholders
  • Leads without authority
  • Accepts accountability without control
  • Balances/resolves competing demands


  • Strength in adversity
  • Comfort in ambiguity
  • Creates momentum and direction through uncertainty
  • Responds actively and positively to failures
  • Adapts rapidly to change
  • Sustains personal energy, self-motivation & productivity
  • Encourages/facilitates good resilience practise in others


  • Identifies and raises opportunities
  • Identifies and raises challenges (actual or impending)
  • Calls-out failures (actual or impending)
  • Challenges others appropriately with positive intent
  • Thoughtfully tenacious against opposition…
  • …but accepts and supports decisions once made
  • Actively removes complexity
  • Actively looks outside for inspiration/information


  • Knows own strengths/limitations
  • Builds team accordingly
  • Seeks advice/counsel when necessary
  • Is active in personal development

The Company

Competitive salary and benefits

British Gas, part of the Centrica Group, supplies gas and electricity to UK residential and business customers, provides central heating and gas appliance installation and maintenance and low-carbon and energy efficient products and services.

PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.

Applications will ONLY be accepted via the ‘Apply’ button.

To request an update on this role, or if you have any problems uploading your CV please email Simon.Mansfield@britishgas.co.uk typing ‘Update required: Energy Planning & Performance Manager R9930223’ in the subject title.

Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.