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Vendor Performance Specialist

Job type:



You will have responsibility for managing the relationship and performance of all outsourced vendors and providers across the group with a key focus on ensuring the quality of our learning through our external providers.

The Role

Management of strategic relationships with outsourced vendors and providers is a core accountability of this role as you partner with L&D Consultants to understand business needs and learning requirements.

You will proactively partner with key internal and external stakeholders to identify opportunities for quality and cost improvements from our external provision and where necessary identify, design and implement new process and ways of working with external partners. As well as engaging new partners and supporting the development of business cases to engage, you will manage existing vendor relationships tracking service level agreements to ensure all contractual obligations are met. 

Through the use of management information and insight you will identify opportunities for leveraging external provider capability and manage periodic reviews with our partners to drive continuous improvement.

You will actively participate in the demand planning process supporting recommendations for learning solutions.

The Individual

You will have experience of managing external vendors in a large organisation with proven success in managing these contracts and relationships. The role requires experience in managing and governing L&D spend and an understanding of procurement systems and processes.

You will be educated to degree level or equivalent in business or related discipline.



The Company

We are currently transforming the way we approach learning and development across Centrica, to improve people capability and business performance, by building an effective and efficient learning and development environment.

Centrica plc, a FTSE 100 company, has operations in UK, North America and Europe. With 30+ million customer-product relationships, Centrica's vision is to become the leading integrated supplier of energy and related services for its chosen markets and maximise value to shareholders. Centrica's brand names include British Gas, Direct Energy (North America). At Centrica, our purpose is to help people today and secure energy for tomorrow.

PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.

Applications will ONLY be accepted via the ‘Apply’ button.

To request an update on this role, or if you have any problems uploading your CV please email rebecca.woodward@britishgas.co.uk typing Vendor Performance Specialist R9909746 in the subject title.

Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.