Customer Services Advisor
Customer Service Advisors
£18,561.96 rising to £19,573.00 + excellent benefits
Our vision for British Gas is simple; to help people today and secure energy for tomorrow – by deepening our relationships with our customers, delivering value for money, better service and staying ahead of the curve with our innovation agenda - we aim to be the destination of choice for energy and services today, as well as in the smarter and connected homes and businesses of tomorrow.
The role is based in our Moving Home Centre of Excellence - one of the most state of the art contact centres in the North West - you will use your fantastic communication skills to seamlessly move our customers into their new home. You’ll discuss how they could benefit from transferring their products and services to their new home, making sure you keep things simple and get it right first time every time. It’s a job with real purpose and satisfaction, where you compassion for customers and your passion for providing great service will be all important. You’ll also be joining a team with a high performance ethos and one that can boast of being Finalists in the European Contact Centre and Customer Service Awards 2015.
Located in Talbot Road, Manchester - the office is in the heart of Old Trafford with great access to public transport and local amenities. Working 37 hours a week between the hours of 08.00 – 20.00 Monday to Friday and 08.00 – 18.00 on a Saturday.
On top of our highly competitive salary we also offer a monthly bonus based on Sales through Service Performance, a quarterly performance related bonus, pension, share schemes, 23 days paid holiday plus bank holidays, company discounts and a host of flexible benefits that can be tailored to your lifestyle.
No one said it would be easy, you will have targets to meet, customers to satisfy all at the same time as being compliant and an ambassador for us! As you would expect work/life balance and wellbeing is also important to us, we have a wide range of services available via our onsite concierge to help make this happen including a selection of well-being treatments. Our breakout areas are also there to help you relax when you are not talking to our customers. They include features such as flat screen TV’s and pool tables.
In short, this call centre role offers you the opportunity to work with people who will inspire you. People who are genuinely enthusiastic about our values. People who share your high standards and your commitment to customer service.
It’s important that we do the right thing and we will carry out financial, criminal record and reference checks before you start working with us.