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Fraud and Financial Crime Manager


TX, Houston

Job type:


Job Description

Direct Energy is a leading energy and energy-related services provider with nearly five million residential and commercial customers in North America. Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. A subsidiary of Centrica plc (LSE: CNA), one of the world’s leading integrated energy companies, Direct Energy operates in 50 U.S. states plus the District of Columbia and 10 provinces in Canada. To learn more about Direct Energy, please visit www.directenergy.com.


To prevent, detect, investigate, mitigate and report on fraud and financial crime matters within the Centrica Group, acting under the direction of the Group Head of Financial Crime and supporting the North America (NA) Ethics & Compliance team, thereby ensuring that all statutory and regulatory requirements relating to the same are discharged by Centrica, protecting the licence to operate for the business, whilst remaining committed to treating customers fairly.


  • Be accountable for advising on and supporting Centrica plc in managing its financial crime risks across the global operations, with particular focus on the NA Business Units
  • Support the Group Financial Crime team in reviewing and managing third party risk across the Group
  • Conduct NA fraud and financial crimes investigations originating from the Speak up Helpline process and provide guidance where required
  • Carry out Business Unit risk assessments for fraud and other financial crime risks, reporting all relevant matters to the central Group Financial Crime and E&C Operations team for tracking and escalation
  • Support Group Financial Crime team in ensuring Group Policy, Standards and Guidelines are appropriate for the local market
  • Acting as a second line functional expert, assessing and monitoring the local control framework helping to ensure the Group Policy and Standards are being adhered to, reporting discrepancies to the Business Unit and Group Financial Crime team
  • Assess third party relationships and make appropriate recommendations during the  collection and review of due diligence documentation
  • Liaise and provide guidance to local business units in relation to understanding third party risks and regulatory / statutory obligations;
  • Develop and maintain an in-depth knowledge of the business activities undertaken, and the legal and regulatory requirements which are fraud and financial crime in nature and impact the risk appetite of the business
  • Assist in the operation and maintenance of a simple clear and fit for purpose Ethics & Compliance programme to manage and mitigate financial crime risk across Centr
    • Operate clear business standards which define the Group’s approach to managing Financial Crime risks (Bribery & Corruption, Money Laundering, Fraud, Trade Controls and Sanctions)
    • Conduct monitoring, reviews, assurance and investigations into fraud and financial crime matters as required on a day to day basis
    • Maintain a working knowledge of U.S. bribery, money laundering, counter terrorism financing, sanctions, fraud, insider dealing, due diligence and modern slavery legislation, regulations and best practice where applicable to North American businesses
    • Provide answers to employee questions about company policies, procedures and standards and escalate to other functional areas as needed
    • Work with managers to ensure that they are fully aware of any relevant legal and regulatory risks, upcoming regulatory changes and impartial assessment of our compliance with requirements.
    • Attend and contribute to Group wide third party risk management forums
    • Provide input into financial crime training plans, for example, by identifying the functions requiring specialised and enhanced training and by providing example scenarios tailored to the NA business activities  
    • Deliver face to face Ethics & Compliance training covering fraud and financial crime as required

    Ensure that there is regular engagement with other Ethics & Compliance, Legal, Risk and Controls functions to enable adequate oversight and assessment of legal and regulatory risks as they apply to financial crime


  • Familiarity with US Foreign Corrupt Practices Act (FCPA), OFAC, Department of Justice, Securities regulators’ FCR regimes and other similar provisions
  • Understanding of UK legislative requirements such as the UK Bribery Act, Proceeds of Crime Act, Money Laundering Regulations, European Union Money Laundering Directives and Fraud Act
  • Negotiating, influencing and communication skills to command professional respect
  • Developing close ‘trusted adviser’ relationships with key business leaders
  • Clear understanding and absolute adherence to ethical principles, company values, Our Code and policies
  • Oral and written communication skills with a strong detail and analytical skills and the ability to identify and explain complex compliance requirements and convey difficult messages to all stakeholders
  • Personally accountable
  • Treats others fairly and equally
  • Proactive and pragmatic

The IndividualDirect Energy and its subsidiaries are an Equal Opportunity Employer - EOE AA M/F/Vet/Disability