Business Design Manager
The Field Optimisation team will look from one end of UK Field Operations (UKFO) to the other identifying and realising opportunities to unlock the full potential of our 15,000 strong field force to deliver excellent customer outcomes.
The Field Optimisation team will place a strong focus on how we can drive efficiencies – how do we get rid of what can get in the way of our engineers doing a brilliant job? How can we be more effective? – How can we give our people the tools and support they need to get the job done better?
The Business Design team has been created to lead the work of translating the UKFO strategic objectives into real operating model shifts and change initiatives that will deliver the strategic ambition.
In this role you will operationalise field operations strategy and priorities into grounded operating model changes and scope associated change initiatives providing strategic and operational direction to major change.
This role will be based at either Leicester, Leeds, Stockport or Staines
You will look at the 18 month to 5 year timeline and work closely with UKFO leaders, understanding industry and customer trends, recommending how UKFO needs to evolve to deliver and evolve the overall strategy while collaborating with UK Home and UK Business to ensure UKFO strategy and plans are aligned.
Key to success is working with UKFO and the broader business to identify and prioritise transformational initiatives (Symbols of Change) that underpin delivery of UKFO strategy and guiding major change items from concept, through design and delivery to ensure target outcomes are delivered.
You will work with UK Change to provide business design and strategic direction for major field operations change initiatives as they move from concept to deployment. To business partner UKFO verticals to source, design and secure resource for delivery of innovative solutions is a major deliverable.
As you source inspiration and best practice from internal and external sources you will drive innovation that delivers better outcomes for our customers and people identifying and understanding mid-long term industry and customer trends, to leverage opportunities / address emerging challenges.
You will ensure there are adequate resources, including contingency arrangements, to run the business and meet our customer commitments and effectively partner and network with internal customers across the group, major business partners and suppliers at the most senior level.
You will be degree qualified with a background in a customer focused environment, ideally with field operations context and a track record of leadership & management of similar teams, commercial acumen & development of constructing an assumption based business case impacting KPI shifts into a live P&L.
You will have the ability to see the big picture be visionary and understand how elements of the business relate to each other then be able to sell the vision for the future.
We need someone to be bold, challenge the status quo and foster an environment where innovation happens who can demonstrate applying strategic principles to a business operating model to identify opportunities and change initiatives. You will have the gravitas and credibility to influence and inspire senior internal & external stakeholders to sponsor initiatives and be comfortable with ambiguity and able to operate effectively within a constantly changing environment.
We require a strong strategic thinker with the ability to spot an opportunity and the tenacity capitalise on it with Sound financial, commercial and strategic judgement.
British Gas, part of the Centrica Group, supplies gas and electricity to UK residential and business customers, provides central heating and gas appliance installation and maintenance and low-carbon and energy efficient products and services.
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Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.