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Junior IS Analyst


London (UK)

Job type:



Junior IS Analyst

Main Location; Rathbone Place, London (In addition, Bloomsbury, London with occasional travel to Cambridge)

Salary; £25,000 - £35,000 + bonus & excellent benefits

You’ll provide technical expertise, maintain, install, upgrade, modify, integrate, customise and administer the laptops and desktop pc’s and Macs in use at Connected Home. You’ll also provide support for printers, scanners, mobile devices and all other end-user devices, your team will provide support at both the main office in Rathbone Place, and additional Centrica locations as necessary.

Providing consistent professional technical support to all Centrica Connected Home teams, which includes out of hours support to the rest of the IS Team by arrangement of rota.

You’ll maintain inventory of company equipment and track BGCH assets Suggest cost savings or efficiency improvements for delivery of services by the Internal Systems Support team Provide analysis of new software/hardware/desktop solutions.

The Role

What will you be up to?

  • Supporting of mobile devices (Blackberry, Android, Iphone, Ipad, etc)
  • Providing customer service or help desk support to a mid-large sized environment
  • Troubleshooting
  • Providing support on software & hardware issues, on Apple maciOS, windows devices and printers
  • Some casper/jamf experience an advantage

Admin Responsibilities

  • General admin tasks for the IS Team
  • Knowledge of Active Directory (Add/Remove & Edit Users)
  • Admin and maintenance of Cloud based services
  • On-boarding and off- boarding of all Centrica Connected Home Staff
  • IS Procurement
  • General Finance Administration for IS

The Person


To be brilliant in this role you will have/be;

  • Google Apps/ Office 365 Admin exposure
  • Mac OSX (in depth knowledge)
  • Exposure to Active Directory, and basic Networking skills

As this is a junior role we’ll expect the below courses and qualifications to be completed in the 1st year of employment at which point we can look at the potential of promotion to a full IS Engineer.

  • Apple Certified Support Professional (ACSP) 10.10
  • CompTIA
  • Network+


As this is a junior role we expect as a minimum courses and qualifications to be completed in the 1st year of employment at which point we can look at the potential of promotion to a full IS Engineer.

This will rely on there being a role available within the team. Time and training for the below will be provided through mentoring and hands on training from the senior engineers and the Manager of the IS Team.

The Company

We’re the team behind Hive Active Heating. Set up by British Gas in 2012, we were given a simple mission: to make the connected home a reality for everyone. We’re here to give you more control over their lives and homes and we’re passionate about providing technology products and services that let our customers control and connect with their homes wherever they are.

We launched our brand Hive, by British Gas in September 2013 along with our first product Hive Active Heating which lets you control your heating and hot water from your mobile, tablet or laptop. We’ve also launched MyEnergy, a product that provides customers with helpful insight into their energy consumption.

Now, less than 4 years later, we’re really proud of how far we’ve come. With over 500,000 customers Hive is UK’s No.1 connected thermostat, and with our range of products and innovations we continue to go from strength to strength.

PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.

Applications will ONLY be accepted via the ‘Apply’ button.

To request an update on this role, or if you have any problems uploading your CV please email carla.welch@britishgas.co.uk typing Junior IS Analyst R9925072 in the subject title.

Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.