HomeCareersSearch & ApplyCustomer Services Advisor - Greater Manchester

Customer Services Advisor - Greater Manchester



Job type:


At British Gas, there is no 'them' and 'us'


Starting salary, from £18,130 rising to £19,142 after successful probationary period plus flexible benefits to suit your lifestyle. 

Office location: We have a number of Positions available across the following sites: Manchester, Stockport and Hattersley so if you are interested in coming to work for British Gas we look forward to receiving your application. 

 Various shift patterns available.

After all, many of our team are our customers.  With more than 11 million homes and businesses choosing British Gas, we have a common purpose, but above all, it's about respect. Giving guidance on a range of day to day issues through our home move, debt and energy teams, we've all been there.  It's not just happy times people need a hand with, it's the challenging ones too. Our people unite in doing the right thing, keeping things simple and being extraordinary together. 

At British Gas we are once again embarking on exciting times.  Recruiting into our team of experts we welcome you to apply. You won't be an expert straight away, but our induction will ensure you have everything you need including top notch product knowledge.  What will you have? Outstanding interpersonal skills and a proven track record of successfully managing customer needs.  You'll be able to guide someone through a debt plan, or help get home movers up and running.  You're determination to get vulnerable customers back on their feet as quickly as possible, means you're right for us. 

This is a job with real purpose and satisfaction, where your compassion for customers and great service will be all important. You will thrive in an open and honest culture where dedication and commitment are recognised and while you're committed to making a difference to our customers lives, we are committed to helping you fulfil your potential.  You'll find many exciting opportunities at British Gas, we have a strong team-working ethos and sense of community; everyone is rewarded fairly for their efforts. 

As you would expect work/life balance and wellbeing is also important to us, we have a wide range of services available via our onsite concierge to help make this happen including a selection of well-being treatments.  Our breakout areas are also there to help you relax when you are not talking to our customers.  Along with many on site retailers

On top of a competitive salary, there is a quarterly performance related bonus, pension, share schemes, 23 days paid holiday plus bank holidays, company discounts and a host of flexible benefits which can be tailored to suit your lifestyle - retail vouchers, gym membership and healthcare products to name a few. 

Our success depends on providing a positive working environment in which our employees can flourish, so it's in our interest to make British Gas a great place to work. 

Office location: British Gas Manchester, Stockport and Hattersley 

It’s important that we do the right thing and we will carry out financial, criminal record and reference checks before you start working with.


Further Information  

This vacancy is open to all employees, contractors and temps working for Centrica who are not in their probationary period.

Please note that Centrica takes its responsibilities to redeployees seriously. Redeployees will therefore be considered before other applicants for this role. As a result, there may be a delay in response whilst our redeployee applications are being considered. Additionally, roles may be withdrawn if we identify a candidate in respect of whom we are legally obliged to offer a suitable role in priority over others. This might be because they are on shared parental leave, adoption leave, maternity leave, returning from military service, or because they are no longer able to carry out their former role due to a disability.