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Ethics & Compliance Advisor, Financial Services Governance



Job type:



This role is responsible for supporting the delivery of all aspects of Compliance Governance activities and programs across our Financial Services businesses. This includes but is not limited to Regulatory Compliance relating to the Financial Conduct Authority and the Prudential Regulatory Authority (PRA).

The role is a direct report of the Director, FS Governance (Ethics & Compliance, UK Financial Services).

Staines, £35-45K (dependent on experience), plus bonus, up to 10% pension and excellent flexible benefits.  

The Role

You will essentially contribute to maintaining the Regulatory Compliance Framework (which consists of the Compliance Terms of Reference; Regulatory Compliance Foot Print; Regulatory Compliance Policy; Annual Compliance Plan and Compliance Handbook).


Responsibilities / Accountabilities

Contribute to building, enhancing, maintaining and implementing Governance Maps and Statement of Responsibilities for Approved Persons.

Prepare content for all Induction training and adhoc training as and when required.

Enhance and maintain the Regulatory Risk Universe, particularly the Regulatory Breaches Framework and Regulatory Breaches Register encompassing relevant evidence documenting investigation, mitigation and escalation to relevant parties.

Provide relevant, reliable, timely and objective management information encompassing all compliance risks that provides the Ethics & Compliance (UKI) Leadership team with your view on the material risks to focus on. You will also keep the FCA register up to date and accurately reflect our internal records and arrangements.

Maintain the electronic Governance calendar and activities log, plus ensure that extensive regulatory and compliance notifications and reports are filed timely and correctly.  Maintain the Ethics & Compliance, UK Financial Services Intranet site, reflecting team accountabilities and key documents within the Regulatory Compliance Framework.

Define and maintain the accountabilities matrix across Compliance and determine the lines of engagement between the business and the Central Compliance team. Take personal responsibility for the Compliance forward schedule for all reporting to all Board and Board risk committees within the regulated entities.

Ensure an effective sign-off and version control process for Compliance documentation and policies is mapped and observed, plus maintain a central repository of all governance activities on the team site. Act as Subject Matter Expert on relevant Governance Activities as indicated in personal objectives periodically. 

Any additional Governance responsibilities requested on an ad hoc basis.

The Individual

Comfortable with ambiguity and able to operate effectively within a constantly changing environment, you will have the credibility to build relationships with a variety of internal stakeholders and influence accordingly.

Over time, develop detailed knowledge / understanding of the commercial aims and objectives of British Gas.

Negotiating, influencing and utilising written / oral communication skills to command professional respect and develop close ‘trusted adviser’ relationships with key business leaders. Win "hearts and minds" across the business and inspire others to act for the betterment of our business and its customers.

Clear understanding and absolute adherence to ethical principles, company values, Business Principles and policies.

Strong attention to detail and analytical skills.Ability and willingness to challenge the status quo, Personally accountable, you will confronts difficult situations with sensitivity, treats others fairly and equally..


  • Bachelors / Master’s Degree from an accredited University or college (or the equivalent experience), or have ICA/CII Diploma and some solid Retail Financial Services experience within a compliance environment.
  • Alternatively an equivalent recognised Financial Services industry qualification (in accordance with Compliance Training & Competence scheme) and solid Retail Financial Services experience within a compliance environment.

Work Experience

To do this role and work within this team, you will need some solid Financial Services Sector experience, gained within any of the following sectors

  • General insurance and Protection sector
  • Retail Lending sector, including consumer credit/debt management, mortgage lending and mutuals
  • Retail Banking sector
  • Financial Services regulatory supervision experience.

You will also need Technical knowledge of the requirements of the FCA and PRA and how these affect the general insurance industry. A strong understanding of the FCA handbook, behavioural economics, conduct risk and the principles of treating customers fairly is also key for this team.

Of course we’d also like you to have regulatory compliance experience focused on Regulatory Reporting & Notifications, FCA Interactions, Systems & Controls, Governance, Risk and Compliance operations experience.

We’ll also ask you to provide evidence that you can analyse complex information, reaching robust well informed judgements and identifying and presenting relevant issues in a timely and professional manner.

Certifications ICA

  • Certificate in Compliance CII
  • Certificate in Insurance

Travel Requirements

  • Travel likely to be required across the UK and Ireland and flexibility needed.

The Company

Competitive salary and benefits

Centrica plc, a FTSE 100 company, has operations in UK, North America and Europe. With 30+ million customer-product relationships, Centrica's vision is to become the leading integrated supplier of energy and related services for its chosen markets and maximise value to shareholders. Centrica's brand names include British Gas, Direct Energy (North America). At Centrica, our purpose is to help people today and secure energy for tomorrow.

PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.

Applications will ONLY be accepted via the ‘Apply’ button.

To request an update on this role, or if you have any problems uploading your CV please email careers@centrica.com typing ‘Update required: Ethics & Compliance Advisor, Financial Services Governance R9929167’ in the subject title.

Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.