Customer Sales Agent Glasgow
Guaranteed base Salary £16,257 plus fantastic benefits plus an O.T.E £28,000 for those that have the Customer Service drive we desire
Selling through listening- this is NOT your average sales job!
British Gas, instantly recognisable, everything we do is focused on satisfying the changing needs of our customers, servicing more than 11 million homes in the UK with our range of home related products and services designed to give people peace of mind and save money if the unexpected happens.
Join us as a Customer Sales Agent within our lively and energetic contact centre in Alexandra Parade, Glasgow, Our aim is to instantly build rapport, make a connection and put the foundations down for a long and valued relationship with our Customers by treating customers as individuals and only promoting products and services that we know will benefit them. The majority of calls will be inbound however occasionally you may be required to complete outbound sales calls.
Some of the reasons why our people tell us we are a ‘Great Place to Work’
On top of a competitive salary, you can earn fantastic commission
23 days holiday and 8 Bank holidays with the option to buy more, should you have to work any Bank holidays, you will receive an enhanced payment.
Company Pension scheme
Company Share save schemes
Discounts on our products and services Flexible benefits which can be tailored to suit your lifestyle – retail vouchers, gym memberships and healthcare products to name a few
Comprehensive product and sales training
Plenty of opportunity for Career development both within our contact centres or the wider business
What we would like you to do :
This role will involve you speaking to a huge array of customers, you will have to adapt your approach to each situation following scripts in certain areas as we work in a compliance driven environment however how you walk your customers through the process, put them at ease and match their needs to our products offers you the flexibility for your personality and customer service skills to shine as it is all about delighting our customers.
Outgoing personality with natural resilience, meticulous eye for detail and great listening skills with the ability to consistently deliver against your targets in a regulated environment. Due to the variety of our products and services including insurance based products you should be comfortable working in a fast paced sales environment handling different call types using multiple systems and be able to adapt to changes quickly and effectively.
You’ll also need to be flexible, we are here for our customers 6 days a week, Monday to Friday 8am until 8pm, Saturday 8am to 6pm and shift patterns reflect this
It’s important that we do the right thing and we will carry out financial, criminal record and reference checks before you start working with us