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Learning & Development (Programme Manager), Consultant x 2


Home Based

Job type:


Learning & Development (Programme Manager), Consultant x 2

Location, Flexible; - (Must be within commutable distance of one of the hubs - Windsor, Leeds (Canal St) or Glasgow. Travel is required occasionally between these three locations

Salary: Circa; £40,000 depending in experience + bonus and excellent benefits

The L&D Programme Specialist plays a key role in our Consulting team to support the creation and implementation of effective learning solutions across various customer groups in Centrica. Working in a matrix environment as one of our programme specialists you will be accountable for leading a virtual team.

What will you be doing

  • Mobilise a virtual team to create assigned learning proposals to address identified performance gaps to include: confirmed learning outcomes, methodology, measures of success and ROI
  • Lead a virtual team to create assigned learning solutions, ensuring all design and delivery standards and criteria are met
  • Continuously develop learning solutions that will ensure we improve capability and performance. This would include a blend of digital, instructor led and self serve learning.
  • Ensuring that assigned L&D solutions are delivered on time and within budget, in adherence with L&D standards and principles and meeting customer expectations to include: preparing project plans, tracking key milestones, monitoring progress, identifying resource needs, quality reviews, managing stakeholders and escalating issues.
  • Measure the effectiveness of L&D solutions, evaluating the impact on stated performance indicators and identifying actions to drive improved performance.
  • Seek and create opportunities to facilitate the sharing of best practice across learning and development within Centrica, globally.
  • Produce timely and robust reporting on L&D programmes for planning, resourcing, measurement and forecasting purposes.
  • Establish and maintain effective working relationships with key stakeholders across the business and externally, where applicable.
  • Provide group facilitation and individual coaching support for the business, where relevant and requested.

To be brilliant in this role you will have/be

  • Previous experience of creating and implementing learning programmes across a large customer orientated, regulated business, ideally from a sector where sales and service is a focus, within a matrixed organisation
  • Demonstrated the ability to translate business requirements into innovative and effective learning solutions that demonstrate an effective ROI
  • Proven track record in the design of effective blended learning solutions, to meet large scale, multi product and skill learning requirements
  • Proven ability to gather and analyse data and draw meaningful conclusions
  • Demonstrated working knowledge of learning and development models, methodologies and processes
  • Proven experience in leading virtual Teams in a matrix environment.
  • Ability to influence and communicate with a broad range of stakeholders, across all levels of the business
  • Professional qualification in Learning & Development, Organisational Development or an equivalent.

The Company

Centrica plc, a FTSE 100 company, has operations in UK, North America and Europe. With 30+ million customer-product relationships, Centrica's vision is to become the leading integrated supplier of energy and related services for its chosen markets and maximise value to shareholders. Centrica's brand names include British Gas, Direct Energy (North America). At Centrica, our purpose is to help people today and secure energy for tomorrow.

PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.

Applications will ONLY be accepted via the ‘Apply’ button.

To request an update on this role, or if you have any problems uploading your CV please email carla.welch@britishgas.co.uk typing ‘Update required: Learning & Development (Programme Manager), Consultant x 2 R9925216’ in the subject title.

Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.