Customer Service Representative - Frederick, MD
Airtron Heating and Air, A Direct Energy Company, is hiring in the Frederick, MD location for Customer Service Representatives! #Airtron
Direct Energy is a leading energy and energy-related services provider with nearly five million residential and commercial customers in North America. Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. A subsidiary of Centrica plc (LSE: CNA), one of the world’s leading integrated energy companies, Direct Energy operates in 50 U.S. states plus the District of Columbia and 10 provinces in Canada. To learn more about Direct Energy, please visit www.directenergy.com.
The Customer Service Representative (CSR) will be responsible for the provision of professional, quality customer service, sales and product knowledge. A Customer Service Rep is a role model and leader and must solve problems, make informed decisions and manage their time wisely in order to achieve maximum results.
- Answering inbound phone calls and collecting customer information accurately.
- Booking of all calls in our operating system.
- Help solve problems that affect the service, efficiency, and productivity.
- Ensure effective customer service is maintained by scheduling resources in an appropriate manner to respond to customer traffic volumes.
- Coordinate sales campaigns as implemented on a corporate or in-branch basis, ensuring all branch staff contribute to established goals.
- Any other tasks as assigned from time to time.
- Customer Focus
- High Energy
- Time Management
- Decision Making and Judgement
- Planning and Organizing
- Problem Solving
- Result Focus
- Accountability and Dependability
- Ethics and Integrity
- Mediating and Negotiating
- Providing Consultation
- High school diploma.
- Solid negotiation, conflict resolution, and people management skills.
- Excellent teamwork and team building skills.
- Strong problem identification and problem resolution skills.
- Ability to create and edit sales materials and presentations.
- Ability to effectively communicate both verbally and in writing.
- High level of proficiency with Word, Excel PowerPoint software packages.
Direct Energy and its subsidiaries are an Equal Opportunity Employer - EOE AA M/F/Vet/Disability