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Customer Insight Analyst



Job type:



Here at British Gas we are looking to improve the way we understand our customers and their needs. We are looking for a Customer Insight Analyst to join our small and expert team based at our HQ in Staines (TW18), London.

  • Location - Staines TW18, London
  • Salary - Competitive with excellent benefits (Pension, bonus, Flexsa, 25 days annual leave)
  • Opportunity for flexible working

What you will be doing

  • Supporting the development of data-driven customer focused solutions to meet the UK Home Strategy whilst also meeting customer’s needs
  • Extracting, manipulating and analysing data to provide critical insight with clear the insights and recommendations with a clear focus on delivering actionable insight
  • Plan analysis effectively and deliver on-time, on-budget and creating actionable insight not just information
  • Work flexibly with colleagues in the Insight & Analytics team to deliver the team’s objectives
  • Utilising sophisticated data management tools and analysis to develop actionable insights into customer experience performance
  • Provide clear recommendations, ensuring ‘why’ and ‘so what’ are always delivered and actions can be taken
  • Draw on other sources and previous projects as appropriate, and feed this back to the business
  • Deliver high quality of work under tight time scales

To be brilliant in this role you will have/be

  • Proven experience within high calibre analysis that drives commercial impact within a business
  • Strong technical skills with a particular focus on SQL / SAS to interrogate the data warehouse efficiently
  • Strong appreciation for the appropriate analytical / statistical techniques which can be employed to provide robust analyses at pace
  • Commercial awareness and problem-solving ability

The Company

British Gas, part of the Centrica Group, supplies gas and electricity to UK residential and business customers, provides central heating and gas appliance installation and maintenance and low-carbon and energy efficient products and services.

PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.

Applications will ONLY be accepted via the ‘Apply’ button.

To request an update on this role, or if you have any problems uploading your CV please email alaister.mortlock@centrica.com typing ‘Update required: Customer Insight Analyst R9920680’ in the subject title.

Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.