HomeCareersSearch & ApplyPurchasing Assistant

Purchasing Assistant


IL, Buffalo Grove

Job type:


Job Description

The Order Processing Assistant will be answering a wide variety of questions from homeowners, vendors and HWA personnel regarding repair and/or replacement of covered systems and appliances. This person’s responsibilities will include but not be limited to processing vendor invoices, contacting customers to advise approved options for replacement appliances, answer any customer questions regarding the appliance being offered, contacting vendors by phone and email to provide pick up numbers and locations for HVAC orders and working with HWA personnel.


Education required to competently achieve responsibilities:

  • High school diploma or equivalent


Work experience required to competently achieve responsibilities:

  • A minimum of 1+ year experience in a customer service/call center role handling warranties (home or auto) and or benefits and or sales and or order inquiries is desirable.
  • A minimum of 1+ year experience in an order processing environment placing and or tracking orders, contacting suppliers to expedite and or follow up on orders is desirable.
  • Excellent verbal and written communication skills. 
  • Computer proficiency with Microsoft Word and Excel, typing skills of 30 WPM or more .
  • Professional telephone presence including excellent listening skills.
  • Customer focus.
  • Excellent organizational and time management abilities.


  • Respond to Customer Service/Sales Calls and inquiries.
    • Learns and maintains a thorough working knowledge of all product information and procedures with regard to HWA warranty and programs.
    • Placing orders with authorized suppliers.
    • Contact vendors via phone and/or email to provide pick up numbers, locations, approval costs and authorization numbers as listed in system claim notes
    • Contact customers to advise approved options and answer customer questions regarding appliance offered
    • Process supplier invoices in a timely manner.
    • Research claims for distributor resolutions and equipment returns
  • Promote company by providing superior customer service and inviting referrals
  • Other duties as assigned.
  • Other duties as assigned.

The IndividualDirect Energy and its subsidiaries are an Equal Opportunity Employer - EOE AA M/F/Vet/Disability