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Channel and Engagement Lead

Location:

TX, Houston

Job type:

Permanent

Job Description

Hi.  We are Centrica Connected Home (Hive Home) and our mission is to revolutionize the way we control our homes. We build products at the intersection of energy and the internet-of-things using state of the art technology to develop a range of innovative, simple to use products and services that help you sync your home with your life.

 

We’re proud to say that Hive is our product (http://www.hivehome.com), but we are also busy developing more products to help people connect with their homes. There are only a few moments in a lifetime when something powerful, genuinely transforms the way people live at home. We are offering you the opportunity to be part of this by helping us make our customers’ homes smarter.

Requirements

Essential

  • Tenacious approach to delivery and understanding of importance of strong relationship management
  • Understanding of our services operations process, including One Hour Heating & Air Conditioning
  • Clear evidence of having strong relationships in the wider Direct Energy services business
  • Capability in overcoming complex challenges in order to implement large scale change into a large operation
  • Experience of defining processes and working practices
  • Ability to find solutions and present options, with impacts

 

Preferable 

  • Customer focused
  • Ability to interpret and present complex technical information in an easy to understand format
  • Solid planning & organizational skills with a good working knowledge of operations processes and business practices
  • Broad understanding of Direct Energy services operating model and processes currently in place across the business, in particular the inter-relationships that exist 
  • Ability to facilitate workshops and present well to large groups

Responsibilities

  • To work alongside internal/external stakeholders, developing a strategy to deliver a plan that includes change, sales, product engagement with a strong focus on quality and improving customer experience
  • To develop strong and effective relationships with:
    • Teams in both Connected Home and relevant business units
    • Commercial teams within the relevant business unit
    • Services managers
    • Engineers/Installers
    • Operational teams within Connected Home
  • To lead the communication and consultation program for all parties in both Connected Home and the relevant field teams/business areas regarding:
    • Supporting and implementing new/ existing products
    • New channels
    • Highlighting risks/ opportunities to internal/external stakeholders
    • Technical/ customer call quality
    • Installation time/quality
    • Feedback regarding product spec and ease of installation/sale
    • Potential new channels for sales and installations within the relevant business area

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