HomeCareersSearch & ApplyCorrespondence Planning Assistant

Correspondence Planning Assistant

Location:

Staines

Job type:

Permanent

Overview

Based in Staines

Salary - competitive plus benefits

  • Responsible for the planning, resource allocation and programme management of correspondence change across multi channel operational customer communications.
  • Interfacing with key external partners, Business stakeholders, I.S. change, Customer Communications team and Correspondence Solutions. Pivotal to the successful implementation of the correspondence change plan.

The Role

  • Responsible as part of a team for the resource and delivery planning and progress communication of new and amended written customer communications to support change projects
  • Responsible for the maintenance of programme change documentation to ensure all change is implemented in a robust way meeting business process requirements
  • Responsible for reporting resource and/or projects risks and issues and driving corrective measurements
  • Coordinating impact assessments, test plans, delivery schedules and reporting progress against target delivery dates
  • Responsible for the maintenance of programme change documentation to ensure all change is implemented in a robust way meeting business process requirements

The Person

  • Ability to create and maintain robust programme plans
  • Strong knowledge across programme / project management tools, document composition processes and end to end change management
  • Strong interpersonal / influencing and negotiation skills that will enable a consistent approach to change management across British Gas
  • Ability to design and measure creative and innovative programme management solutions based on customer needs

The Company

British Gas, part of the Centrica Group, supplies gas and electricity to UK residential and business customers, provides central heating and gas appliance installation and maintenance and low-carbon and energy efficient products and services.

PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.

Applications will ONLY be accepted via the ‘Apply’ button.

To request an update on this role, or if you have any problems uploading your CV please email Simon.Mansfield@britishgas.co.uk typing ‘Update required: Correspondence Planning Assistant R9925393’ in the subject title.

Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.

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