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Head of Product and Propositions

Job type:

Permanent

Overview

  • Leading an team of Product and Proposition experts
  • To create a high performing culture through coaching and leadership to deliver a highly engaged team
  • Ensure all regulatory and compliance standards are met for products being sold
  • Grow Business Services by offering value propositions that are well marketed

The Role

Accountabilities

  • Define value propositions that customers engage with and want to buy
  • Work with marketing teams to ensure new propositions are launched to market successfully
  • Liaise with Insights team to understand the market and its trends
  • Agree appropriate messaging for products with leadership team
  • Lead on any project that ensures the products we sell are compliant with legal and regulatory framework
  • Partner with Head of Connected Business to maximise benefit of bundled products and customer retention

The Person

Competencies

  • Develops an open and collaborative environment
  • Welcomes challenges and differences of opinion
  • Builds engagement
  • Has a strong and positive communication style
  • Builds a culture of continual learning and intelligent risk taking
  • Creates a customer focussed culture
  • Communicates direction and strategy, assigning clear accountability for delivery
  • Proactively manages talent, potential and succession
  • Builds and communicates a compelling strategy

Work Experience

  • Demonstrable Account Management experience in a service industry - non retail.
  • Significant experience of working on Competitive Tenders.
  • Account Management experience of working on a remote basis
  • Effective networking and partnering with peer group to resolve issues, share best practice and implement solutions to improve overall service levels.
  • Stakeholder management with Senior Leadership teams.

The Company

British Gas, part of the Centrica Group, supplies gas and electricity to UK residential and business customers, provides central heating and gas appliance installation and maintenance and low-carbon and energy efficient products and services.

PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.

Applications will ONLY be accepted via the ‘Apply’ button.

To request an update on this role, or if you have any problems uploading your CV please email Simon.Mansfield@britishgas.co.uk typing ‘Update required: Head of Product and Propositions R9925911’ in the subject title.

Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.

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