This is an excellent opportunity for a contact centre team manager with a passion for customer service to establish their career in a Top 30 FTSE 100 company
As a Team Manager at our Hattersley contact centre you’ll be part of a team that’s constantly innovating to help people today and secure energy for tomorrow. We require compassionate people with drive to enable us to keep moving forward as we continue to make big changes to our business for our customers.
We can offer you an exciting journey with us, the opportunity to work with talented friendly people and put your own skills to use in helping us shape the future of the energy industry. Leading from the front you will inspire and engage a diverse group of people to be extraordinary together and do what’s right for their customers, whether that’s responding to a customer’s specific needs or making a customer aware of the benefits of our products and services.
Your experience of leading teams, coaching individuals and passion for customer service will drive you to get it right first time for your customers. You will keep things simple, and guided by our strong ethics and a real sense of fairness, you’ll be empowered to make decisions and relied upon to act in the best interests of customers and the business. As well as a competitive salary, we offer various shift patterns and a host of flexible benefits to suit your lifestyle. These include pension, share schemes, paid holiday and company discounts.
What you can expect from us
We promote an open, friendly and welcoming culture and understand the need for a healthy work-life balance, and through a number of well being initiatives to suit your individual lifestyle we aim to ensure that you as an employee feel valued.
Please see role accountabilities and required skills and experience attached.
We offer a generous salary up to £32K (dependant on experience) plus a flexible benefits package to suit your lifestyle, enabling you to perform to the best of your ability, safe in the knowledge that your life outside of the working environment is also considered.
British Gas, part of the Centrica Group, supplies gas and electricity to UK residential and business customers, provides central heating and gas appliance installation and maintenance and low-carbon and energy efficient products and services.
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Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.