HomeCareersSearch & ApplyCustomer Intake Supervisor

Customer Intake Supervisor

Location:

IN, Indianapolis

Job type:

Permanent

Job Description

Company Profile:

Direct Energy generates electricity and produces natural gas, as well as selling commodities and servicing the energy needs of homes and businesses in 46 U.S. states plus the District of Columbia and 10 Canadian provinces. We also help our customers save on their energy bills through energy efficiency. Located in over 50 locations, our team of 6,000+ employees serve over 6 million residential and commercial customer relationships.

Direct Energy is a subsidiary of Centrica plc (LSE:CNA), one of the world's leading integrated energy companies with over 20 million customers and 34,000 employees worldwide. We are committed to being the most recommended energy and services provider and leading the transition to a low carbon society.

Requirements

Prefer previous management and customer service experience. 

Availability M-F 8:00 am- 8:00 pm and some Saturdays

Responsibilities

Inside Service Supervisor is responsible for operation of customer intake center, dispatch and technician scheduling in a Regional setting

Specific job responsibilities include, but are not limited to:  Supervision,  training and development of CSR team, Service Agreement growth, customer intake booking rate, dispatcher supervision and technician scheduling 

The IndividualDirect Energy and its subsidiaries are an Equal Opportunity Employer - EOE AA M/F/Vet/Disability