HVAC Technician

Location:

TX, Corpus Christi

Job type:

Permanent

Job DescriptionJOB SUMMARY: 

Conducts in home HVAC service and repairs.
Compensation for Service & Repair Technicians is based on either of the
company’s Hourly pay or New Comp pay
programs. 
ESSENTIAL
FUNCTIONS: 
  • Serves the clients of the company
    by expertly servicing and repairing heating and air conditioning systems and
    components. 
  • Focuses on technical excellence in order to help live up to the
    company’s unique proposition of Always On Time…Or You Don’t Pay A Dime!
    ®. 
  • Utilizes the Straight Forward Pricing Guide® system, including the True
    Cost Calculator on each call. Assess systems to determine repair vs. replace
    recommendations to clients. 
  • Wears floor savers while in the customer’s home and
    maintain a neat work area while performing a repair or scheduled
    service. 
  • Tests each system after each service or repair is completed prior to
    leaving the customer’s home to make sure that the system is working properly and
    that it was indeed fixed right the first time. 
  • Explains each service and repair
    performed to the customer each time a service or repair is completed. Makes sure
    that the client is 100% satisfied with all work Conveys a safety-conscious
    attitude, both on the job and while driving. 
  • Performs a proper inspection of
    the customer’s system to prevent future breakdowns. Performs the right job for
    each customer so everybody wins! 
  • Accurately completes all paperwork
    including: 
  • Job numbers sent to Service & Repair Technicians are written on
    each invoice. These numbers are sent to the Service & Repair Technicians
    as they are dispatched. 
  • Price book task codes are documented on all invoices
    for each service, repair, addition and replacement
    performed. 
  • Part sheets must be filled out listing corresponding job numbers and
    parts used on each job and turned in DAILY. 
  • All recommendations are written on
    invoices. Service & Repair Technicians are debriefed by dispatch at the
    conclusion of each job. The next call is sent to the Service & Repair
    Technician after debriefing. Service & Repair Technicians call in for
    PO’s for any materials picked up at suppliers. They supply the cost before and
    after taxes to ensure accuracy. 
  • Service & Repair Technicians turn in all
    parts receipts/packing slips daily with contracts and have corresponding job
    numbers written on them. 
  • Service & Repair Technicians describe in
    detail the specific reason an invoice had no charge. All no charge invoices are
    reviewed with the Operations Manager (Club membership tune-up, call-back,
    warranty, etc.). 
  • Warranty calls define jobs that have malfunctioning
    parts on equipment covered by warranties only. All other calls related to
    workmanship issues are defined as call-backs. 
  • Explains Club Membership
    Agreements to every customer and maintains a conversion rate of at least 25% of
    non-Club Members and a 90% renewal rate on existing Club
    Members. 
  • Records the age and type of each system component on every single
    invoice to ensure that the right Service & Repair Technician is sent to
    the right job. 
  • Provides customer leads to the Sales Lead Coordinator
    when identifying a potential need for system additions or
    replacements. 
  • Maintains vehicles that are neat and clean on the inside and outside at
    all times (vehicle signage is one of the best “billboards” that the company
    has). 
  • Parks all vehicles to maximize the impact of the “billboard” whenever
    possible. 
  • Obeys the One Hour Code of Ethics, Team Rules and Team
    Philosophy.

Requirements

  • Must have prior,
    successful experience as a Service & Repair Technician in the HVAC
    industry. 
  • Must be able to bend, lift, carry, stoop, crawl, sit, stand, drive,
    reach above, walk, push, pull, fine manipulation, and use hands
    frequently.
  • NATE certification preferred. 
  • Must display strong communication
    skills and technical competence. 
  • Must sign the Company Code of
    Ethics and agree to being videotaped for training and compliance purposes at
    least six (6) times per year.

The IndividualDirect Energy and its subsidiaries are an Equal Opportunity Employer - EOE AA M/F/Vet/Disability