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Operations Manager, Braintree



Job type:



British Gas acquired PH Jones, a leading player in the Social Housing Sector, in May 2011. We are now looking for an Operations Manager to join our team.

  • Location: Braintree
  • Full time; Permanent

What will you be doing?

PH Jones Residential Services is looking for an inspirational leader to be an Operations Manager in partnership with Greenfields Community Housing in and around the Braintree area.

This exciting opportunity offers you the opportunity to lead, grow and continuously improve the annual service and repair program it already provides to Greenfields customers. You will lead a team of office and field based staff to deliver the 7000 annual service program on a variety of appliances including gas, oil and solar.

This role will need you to lead, inspire and engage a team (direct & indirect) to deliver industry leading safety, customer service, contractual compliance, optimal service delivery and maximum profitability. You’ll manage the costs and efficiency of the business in a clear and transparent way, contributing to a well run business.

To be great in this role......

Your main aim is to safely achieve high customer service and profitably meet our targets. Therefore, you will offer excellent communication skills coupled with a positive and self-reliant attitude towards the delivery of excellent customer service. In addition you will have:

  • Comprehensive understanding of Health & Safety legislation, regulations, processes and procedures
  • Commercial acumen and effective decision making that will deliver business goals such as margin, cost control, productivity, quality and client satisfaction
  • Credibility, strong communication and influencing skills to drive group and individual behavioural and performance improvement
  • Excellent relationship management skills
  • Budget, Project and Contract management experience
  • Operations management within a field environment
  • Operational Management preferable in gas or electric but not essential

The Company

Competitive salary plus benefits including: Company vehicle, laptop & smart phone plus a range of employee benefits and discounts

British Gas, part of the Centrica Group, supplies gas and electricity to UK residential and business customers, provides central heating and gas appliance installation and maintenance and low-carbon and energy efficient products and services.

PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.

Applications will ONLY be accepted via the ‘Apply’ button. To request an update on this role, or if you have any problems uploading your CV please email antonia.fella@britishgas.co.uk typing ‘Update required: Operations Manager, Braintree R9924408’ in the subject title.

Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.